Airbnb does not background check their individual had an individual make fake cleaning notices to try and charge me for cleaning fees for a company that doesn’t exist.
Airbnb seriously needs to do a better job verifying damage claims and invoices. It’s ridiculous that hosts can apparently use AI-generated or fake invoices to try to squeeze extra money out of guests, and Airbnb just sides with them without properly investigating. The whole process feels unfair and easy to abuse. Guests shouldn’t have to worry about being scammed after following all the rules and completing their stay without issues. Extremely disappointing experience and a huge lack of protection for customers. Will not be using any longer. Switch over to VRBO!
Be careful booking with this company! Take constant pictures of property before and after you leave. This company will allow people to scam you out of money and defend the owner over you. Use another booking site first! DONT USE THIS COMPANY!
Title says it all
AirBnb protects criminal hosts and scammers, stay away from
My Airbnb smelled like mold and didn’t have the amenities the listing said it would. When I contacted support about it, they canceled the reservation and wouldn’t issue a refund even though I didn’t stay a single night. Stay at a hotel instead. Much better experience.
They protect criminals trying to scam their customers while getting the social media accounts of those customers trying to protect others banned for calling out the scammers. Will never use again.
Stayed in Airbnbs many times. Always horrible customer service and overpriced rentals. Just not booking on Airbnb and through a local short term rental app you can usually save 10-20%. Im serious.
Beware of scam hosts! They will require you to sign additional contracts with thousands of dollars in fees and fines before they will give you the check in info. And AirBnB will stand behind them! I’ll never use AirBnB again.
Airbnb would rather ban someone who was scammed from one of their hosts instead of conducting an investigation