While the new United app looks nicer, it’s very buggy and continuously hangs when checking into a flight.
Most confusing process I have ever experienced. I am an IT professional.
The app seems to get stuck almost every time I try to view anything. I have to close out the app and relaunch. This has been happening since January 2026, not sure what changed but it’s been challenging.
You’d think CS developers would have figured out how to make it easy to get on WiFi. Last flight took me 45 min to get into the section to “purchase” my WiFi as a united “member”. Why not make it one click fools. On a plane now and the app code is circular. Takes you right back to where you started. Doesn’t work. Needs AI I guess to Fix
Zoe was absolutely amazing and helped me switch my flight at the last minute- without her I don’t know what I would do, this was above and beyond- genuinely exceptional. Thank you!!!
Called to change a flight reservation, attendant was tremendously helpful! Fee for the change was minimal, had very positive experiences with this airline
We missed our flight because a wheelchair attendant took us halfway, got seated in a apart and disappeared. It was a long way to the connecting terminal. By the time we got to the terminal, the flight was gobe
Very frustrating-not very accessible.
Very good app, easy to make changes. Text updates useful.
The app is easy to use, has a lot of good features and makes traveling easier. Booking flights and changing seats is easy. Only complaint is I have two credit cards with same last four digits. It can’t tell them apart and randomly picks—usually the wrong one.