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Jet2 - Holidays and Flights

Jet2.com Limited

Travel4.83699,831 ratingsFreescraped 11h ago

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Description

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Dreaming of your next trip? Download the Jet2 app today! Search, book and manage award-winning package holidays and flights all in one handy place. Pick a package holiday that's right for you, with beach holidays, city breaks, villa getaways and luxury escapes among the line-up. As the UK’s largest tour operator and a Which? Recommended Provider, we offer unbeatable holiday value with ultra-low £60pp deposits*, flexible Pay Monthly* options, 22kg baggage, return flights and transfers included as standard. Whether you're planning a relaxing beach holiday or a last-minute getaway, you’ll find amazing holiday deals all in one place. Plus, we’re proud to be Tripadvisor’s Best Airline (UK), so you can book your next trip with complete confidence from take-off to touchdown. Why you’ll love the Jet2 app... Before you book - Search and book a wide range of holidays, trips and flights - Filter your results to find your perfect trip, from specific destinations to All Inclusive hotels - Unsure where to go? Get travel inspiration in the app and scroll through our wide range of destinations - Quickly re-visit your recent searches - Search family holidays and find Free Child Places with ease* - Sign up to push notifications to get the latest deals on holidays and flights, travel news and inspiration straight to your phone - Get exclusive discounts and rewards with a myJet2 account - Save and share your favourite shortlisted holidays Manage your booking - With a myJet2 account, you can save your booking, so you won't need to log in more than once - See your holiday countdown clock - Check in online and access your boarding passes in the app or via Apple Wallet - Add Travel Essentials like seats, in-flight meals and extra baggage - Upload and manage all your travel documents in one place - Receive important updates through handy notifications - Need to speak to us? Alongside WhatsApp, we now have a handy, in-app messaging service where you can get answers to your queries quickly! On holiday - Use our handy new translator tool to get to grips with the local lingo in your destination. You can simply type in words or scan menus, signs and more for instant translation! There are also some pre-set phrases you can practice. - See your pick-up time from your hotel and track your return transfer to the airport with live transfer status (available in selected resorts) - Fly with ease – keep track of your flight with real-time, live flight time updates and information - Got a question while you're away? We're ready to help around the clock, with 24/7 support. We have added WhatsApp to our get in touch section, so you can easily message us Don’t forget to sign up to myJet2 for our app-exclusive myJet2Perks. You can now enter prize draws to win fantastic goodies from amazing brands! Ready for your next getaway? Download the Jet2 app now, on mobile or tablet, and take the stress out of planning and managing your holiday. *Terms and conditions apply

Recent reviews

10 shown

Easy
16d ago
Easy to navigate! Has been very accurate..
JimJC50 · 14.3.0
Form validation is broken throughout the Jet2 app
6/17/2025
As a developer, I’m shocked by how poor the form UX is in this app. There are multiple critical issues that go far beyond simple preference - these are broken fundamentals that directly affect usability and user trust. Below are the major problems, and how to reproduce them. --- Validation triggers immediately on input, not on submit: Typing into any field (email, name, date of birth) causes error messages to appear after a single character is typed. This is incorrect behaviour. Validation should trigger on submit, and then update on input change thereafter. Example: * Tap into "Date of Birth" * Type 0 * Immediately triggers the error: "Please ensure date of birth is complete." * Of course it’s not complete - it’s the first character. This should not be throwing an error until the user actually tries to submit the form. This anti-pattern exists in every single field and is a textbook example of incorrect validation design. --- Incorrect input types for key fields (email, password): * The email field used in login and signup does not specify the correct input type. * On iOS, this causes the wrong keyboard to appear (with no @ symbol in easy reach). * It also enables first-letter auto-capitalisation, which is completely inappropriate for emails. * The password field seems to be typed as plain text rather than type="password". * No secure keyboard. * No password autofill. * No suggested password support from the OS. These are basic mistakes that make login needlessly frustrating. --- Data does not save - or at least, doesn’t appear to: After filling out certain fields and tapping save, the app shows the message "Change saved successfully", yet the fields still display "Not specified." Example: * Go to personal details * Enter a valid Date of Birth (e.g. 17/06/2000) and press Save * Return to the Personal Details screen * Date of Birth still reads "Not specified" This applies to travel documents and other fields as well. Either: * The data is not saved correctly * Or the frontend is failing to display the saved value Either way, the result is that the user has no idea whether the change actually went through. --- Name validation is inconsistent, misleading, and broken This is one of the worst parts of the app. Problem 1 - Names with spaces silently fail Example: * First name: Toby * Last name: Dixon Smith * Press Save - nothing happens There is no error message, no feedback, no disabled button - just silent failure. The assumption seems to be that last names can’t include spaces (which is false). Worse still, there’s no indication that this is the issue, leaving the user stuck. Problem 2 - Invalid error triggers depending on typing order Example sequence: * Enter first name: Toby * Enter last name: Dixon (with a trailing space) * Error: "Please use valid characters for your last name." * Select the first name field, backspace to change Toby to Tob, without modifying the last name field * First name: Tob * Last name: Dixon - no error * Add trailing space to first name: Tob - now both fields show error This proves that the validation is inconsistent and fragile - the same characters can be valid or invalid depending on typing sequence and which field is active. Problem 3 - Short legal names are rejected Example: * First name: Jo or Ed * Error: "Must be no less than 2 characters." Both Jo and Ed are exactly two characters and are also legitimate, legal names. It is incorrect to assume these are always short for names like Josephine, Joseph, or Edward. Many people have names like Jo or Ed printed on their legal documents and passports. Not only does this restriction make incorrect assumptions about name validity, but it also fails its own logic - two characters are not less than two characters. The validation message is misleading, and the rejection of short but legal names is unjustifiable. --- Title selector doesn’t reliably apply the selected value The dropdown used for title (Mr, Mrs, etc.) uses an iOS scroll picker (likely UIPickerView), but it does not always update the visible value after selection. Steps to reproduce: * Tap the title field * Scroll to Mr and press Done * Sometimes, "Please select" still shows * Reopening the field shows that Mr is selected - but it wasn’t applied This kind of broken UI state should never be allowed to ship. --- Silent validation failure on Save Even when all inputs appear correct and no errors are shown, the Save button may still do nothing. Repro: * Title: Mr * First name: Toby * Last name: Dixon Smith * No error messages shown * Save button is enabled * Press Save - nothing happens, no feedback This is likely because the backend is rejecting the input (e.g. due to the space in Dixon Smith), but the frontend is failing to surface that validation error. This kind of mismatch between frontend and backend validation logic is a critical UX failure. --- Summary This app breaks almost every basic rule of form design: * Validation triggers too early * Input types are incorrect * Fields silently fail or reject valid values * Error messages are inconsistent or completely missing * Feedback after saving is unreliable or misleading These are simple, static forms. There is no dynamic logic or complex interaction at play here. And yet they are broken at nearly every level. No single developer is to blame for this. Mistakes happen in software development all the time. But the concern here is how many layers this had to pass through - code review, QA, product sign-off - and no one caught it. These aren’t niche bugs or edge cases; they are fundamental, easy-to-get-right behaviours that are hard to get this wrong. And harder still to let slip through a team of developers, including senior engineers, and be released by a company of Jet2's size.
Toby Dixon Smith · 11.11.0
possible the worst app?
5/5/2025
constant ad interruptions, gets stuck when trying to add a booking
Ostapus · 11.7.0
Cannot get the boarding pass
5/21/2024
I have tried downloading the app, emailing it to me, printing a PDF, everything, and I still cannot get my boarding pass, even though it says I am checked in and have done the whole process… Why must simple things be so difficult??
RobbyPR7 · 9.9.1
Flight Delay notification
6/29/2023
The most basic of functions that anyone would want an airline app is for delayed flight notification and this fails one hundred percent
kingofnowhere17 · 8.9.1
Doesn’t work
2/22/2023
This app doesn’t work for me. Keeps saying I can’t access to manage my holiday Don’t have rights access
The J Girl · 8.6.0
Jet2
2/7/2023
The app Jet2 does not work at all. I hope it is a temporary problem.
Ilyakate1968 · 8.5.0
Not user friendly
12/21/2022
Trying to use the app in USA. It is impossible to get to my booking. Manage my booking screen comes up blank. Not very user friendly unfortunately.
AKNK1980 · 8.5.0
App doesn’t work in IPhone Xr
8/22/2022
Downloaded app from the US using an iPhone Xr, however nothing is loading and I am unable to retrieve my booking, login to my account or view either the home or offers tab.
DaveLeopold · 8.0.3
I am a new Jet2 user
8/11/2022
I really like it and will be booking a holiday soon. The Filters allow one to really focus on what one wants. Great
Archers fan 142 · 8.0.3

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