What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

48 reviews·8 themes

Sync Issues
Problems with data synchronization, including slow sync, lost data, and duplicate entries
8
reviews
- “New app update — The app dose not sync as fast very slow now fix the problem”
- “Sync — I started to use this app in August time 2025, it was working wonderfully up until the start of December 2025, it cleared all my visits and notes”
- “Lots of sync issues causing unreliable data — This app is always showing duplicate carer calls and when it’s updated it often still shows the old scheduled call too”
Login and Authentication Issues
Problems with logging in, including password requirements, Face ID issues, and account access
7
reviews
- “I can’t log in — It is ok, but I can’t login since yesterday”
- “FACE ID — How come I can access my banking with Face ID but not with this app?”
- “Needs a little work — iPhone users would like the option to save the PIN number is so we don’t need to type the number all the time”
Performance and Responsiveness Issues
Problems with app performance, including slow loading, unresponsiveness, and crashing
6
reviews
- “Update — Very slow and unresponsive since last update, Face ID works well but overall when completing task lists it’s very slow and non responsive when trying to go back to main tasks”
- “App is not that responsive after the latest ios update — App is not that responsive after the latest ios update”
- “App works really slow — It used to work properly. But from recently it takes ages to load the tasks and super slow”
Data Duplication and Inconsistencies
Problems with duplicate data, inconsistent information, and incorrect records
5
reviews
- “Repeated entries! — Same entries repeated multiple times. Tried reinstalling app but to no avail”
- “Multiple repeats of all reports — Despite endless reviews over the last two years which report “repeated entries” for visit reports this is still not fixed”
- “Ridiculous repeats of visit reports — It's good to have an app that does this, but why oh why do clients get more than 10 copies of each carer visit report to wade through before getting to see the previous visit report?”
Feature Requests and Missing Functionality
Requests for new features, including dark mode, push notifications, and improved user experience
5
reviews
- “NEEDS A DARK MODE — Been asking for what seems like years now for a DARK MODE option so that you can change the background screen to black so that the white background isn’t so blindingly bright when I’m visiting my clients at night”
- “Push notifications needed! — Please allow notifications to pop when app is running in the background, so you can check or see updated Changes”
- “Lack of notification — I find this app lacking in its function. It would be much better if a notification sound was generated when a change occurs on the client’s carers arrival time and attending carers”
User Interface and User Experience Issues
Problems with the app's user interface, including poor design, confusing layout, and frustrating user experience
4
reviews
- “Rubbish — Extremely time consuming, unprofessionally designed, and little to zero efficiency”
- “Horrible app — Horrible app. Whoever patterned it never worked in care or with people”
- “Terribe — this new version is terrible”
Technical Issues and Bugs
Problems with technical issues, including bugs, glitches, and crashes
4
reviews
- “Glitching! — The app has been working fine until the recent updates. The keypad gets in the way and the cursor seems stuck sometimes”
- “Bugs — Wehenever you write notes and click done notes just got erased and you have to write them again and its really frustrating”
- “App faults since last update — Since the last update, whenever a staff member who has an iPhone submits certain forms, loads of blank duplicate forms are coming through too”
Outdated and Unsupported App
Complaints about the app being outdated, unsupported, and lacking updates
3
reviews
- “Outdated — A very outdated app, Access is no near to any other care apps who include everything in a single system”
- “Last update 1 year ago; says a lot…. — A dated app clearly developed by a team that hasn’t built many phone apps”
- “No update since last year? 🤬 — Dear me you've had reviews and feedback and still no tweeks?”

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