What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Account creation and sign-up failures

  Users are unable to complete registration due to technical issues, unresponsive screens, or unexpected errors during setup.

  7

  reviews
  • “Can't get pass “hello, what type of ms do you have. — I’m opening a new account with ms buddy but it won’t let me.. it’s stuck on the 3rd step and isn’t bringing out options for me to choose from.”
  • “I was excited to join this group but on my iPhone 7 the page does not scroll well & I can't get everything entered to sign up.”
  • “Makes no sense — I'm giving this app 1 star because i just downloaded the app and try to sign up, when it got to username and I pressed finished it said "because of this phone number I am banned.." How I'm banned from something I never used and is my fir”
• Password recovery and login issues

  Users report persistent problems with password reset emails not arriving, inability to log in, or being locked out without resolution.

  6

  reviews
  • “Unable to get into my account — Why haven’t I still gotten my reset password link to my email? I should not have to keep asking y’all for it.”
  • “Pls read this — I tried to recover my account but it wouldn’t let me. It didn’t even send me an email like it says it would.”
  • “Sooo tired — I have been trying to rest my password for about 6 months. I go to the site put in my email, press I forgot and they are to send me a email where I could reset my password. I’m still waiting.........If their is a problem with the app you’ll”
• Phone number and privacy concerns

  Users object to mandatory phone number requirements and express discomfort with lack of anonymity, especially given the sensitive nature of MS-related support.

  5

  reviews
  • “Why can’t I use a landline number — Or why do I have to give a phone number at all? I prefer to remain anonymous until I decide to reveal my identity to a stranger!!!”
  • “You must link FB to use this app — I do not have a FB account so this app is useless to me. And what about people who want privacy regarding their illness???”
  • “No email — I didn't have to sign up with an email address now i have no access to the friends i have been talking with for weeks.”
• App crashes and technical instability

  The app fails to launch, freezes, or logs users out unexpectedly after brief sessions.

  4

  reviews
  • “You Fed up the app — The app will not launch since the update today. Please fix it”
  • “Frustrated — I like this app, however every time I log on I get kicked out. This is really frustrating.”
  • “Still had bugs — This app can be useful, but it still has a few bugs. It could definitely be better.”
• Inappropriate behavior and lack of moderation

  Users report encountering offensive messages, inappropriate questions, or scammers with no reporting tools available.

  5

  reviews
  • “Inappropriate — An “MS Buddy” asked me an inappropriate question which had nothing at all to do with MS. There were no options to report this person or to file a complaint. So much for the “Buddy” system! UGH! 😕”
  • “MS Buddy — The very first MS Buddy to reach out to me scared me senseless. She called me “idiotic” because the night before, I asked if I was speaking to a robot or a human being.”
  • “Beware of Scammers! — This is a wonderful app, but there are a ridiculous amount of scammers signed up on it. It is sad because people especially women with MS like myself can be vulnerable.”
• Unmet expectations for social connection

  Users feel the app fails to deliver meaningful connections or sustained buddy relationships despite its promise.

  4

  reviews
  • “Where's my buddy? — I joined MS buddy but was never given a buddy. 😢”
  • “Disappointed — This app has lots of info on it but if you're looking to meet people that you can build continued buddy as they call it this isn't it. I've only spoken more than two times to one person.”
  • “Bad men! — I have always loved this app for the initial support that I received here. Just this week, I was approached by 4 different men who I was not matched with.”