What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

183 reviews·8 themes

Offline Play Functionality Removed
The app no longer allows users to download games for offline use, making it unusable during travel or in low-connectivity environments.
87
reviews
- “The app no longer allows game selection for offline play. This was our go to travel app for interactive and educational games but with the latest update, you only have access to 3 games now when traveling.”
- “Can’t believe they took away the ability to download games. The time we used the app the most was on roadtrips. Now it’s useless to us. Just really disappointing.”
- “You can no longer download games?!?! This is an incredible app and so fun and educational IF your device is connected to WiFi - and it used to not have to be! I am so disappointed they removed the option to download games, this was a lifesaver on planes or long car rides.”
Audio/Sound Not Working After Update
Multiple users report that sound is completely absent in games and videos after the latest update, despite troubleshooting steps.
42
reviews
- “No sound — I’ve checked all possible updates and still no sound?”
- “There’s no sound to anything. Please fix. My child never plays on the iPad and I’m letting her and it’s not working. Lame.”
- “Since the new app update, there is no sound. My kids are very upset!”
Glitches and Unplayable Game Mechanics
Users report frequent glitches such as accidental navigation back to the home screen, frozen downloads, and unresponsive game interactions.
35
reviews
- “Swipes in games take you back to menu!”
- “When I try to play Weather reporters it kept bring me out of the game for some reason every time I try to bring the slider up it kept me out of the game.”
- “The game isn’t coming up just a blue screen”
Poor UI/UX Changes and Confusing Navigation
The updated interface is criticized for being unintuitive, overly complex, and removing familiar features like customizable game selection.
28
reviews
- “Why? Change it back to the old home screen because it became unplayable. I used to play it all the time now I don’t anymore because of that update.”
- “I can’t find any of his favorite games anymore.”
- “The new update as of January 2026 no longer lets you preselect games for offline use (which was great for my toddlers for road trips). This is very upsetting and makes us having it on their tablets almost useless”
Removal of Favorite Games and Content
Specific beloved games (e.g., Feed the Fidgets, WordGirl, Daniel Tiger) are reported missing or inaccessible after the update.
19
reviews
- “Why did you get rid of the wordgirl site ?”
- “I used to love this game SO much! After 1 month or so, I went back to it… nothing will load. Each and every game was blank and when I tapped on it nothing happened!”
- “The fun games my and my brother are in fifth and third grade we were playing our games and thought it could be fun to download it again and play the games we though were hard but when we opened the app THE FUN GAMES WERE GONE”
Inadequate Download Management and Storage Limits
Users complain about inability to download more than a limited number of games, slow download speeds, and persistent download failures.
15
reviews
- “It takes forever to load half the time my toddler doesn’t want to end up playing because of how long it’s taking.”
- “I want to download more games in app. It is ridiculous only being able to download 5gb and there being way more games available.”
- “I tried to download a game. It freezes on the download circle. Has it worked since September like October or something? It is getting annoying”
Accessibility Issues for Neurodiverse Children
Updates have made the app overly sensitive to touch, causing accidental exits and distress for autistic or neurodivergent children.
10
reviews
- “New update is not good for Autistic Children! Idk what they did but several apps are way way way to touch sensitive. A simple mis swipe to the right will exit the entire game and bent you back to the Home Screen.”
- “My son doesn’t get much screen time and this is one of the few apps he is allowed to play. I keep seeing all the responses about the reason they removed offline downloads, but it truly was an idiotic decision. While you can fix the sound is”
- “Why can’t I download games anymore? Fix please!”
Unresolved Bugs Despite Multiple Troubleshooting Attempts
Users report repeatedly trying fixes (reinstalling, updating devices, checking settings) without success, indicating systemic issues.
12
reviews
- “I’ve tried everything to get the sound to work. Deleted and redownloaded the app multiple times. Still no sound.”
- “I have restarted my phone, and uninstalled/reinstalled the app and it is still not working.”
- “I’ve done all the troubleshooting recommended by customer support and still no luck.”

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