What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

7 reviews·5 themes

App crashes or frequently logs out users
Users report being unexpectedly logged out of the app, especially on watch apps, leading to loss of access.
3
reviews
- “Got locked out of my apartment — The watch app frequently logs out for no apparent reason.”
- “It does NOT work — 1) system has no reason log me out”
- “Can’t subscribe, only sign in option on first page — We dont have any options to open account on the sign in first page.”
Account recovery and password reset failures
Users are unable to recover accounts due to non-functional password reset emails.
2
reviews
- “It does NOT work — 2) forget my password email never worked. No email ever received from Latch”
- “Can’t subscribe, only sign in option on first page — We dont have any options to open account on the sign in first page.”
Missing core security features (lock control via app)
Users are frustrated that they cannot lock the door through the app, a fundamental expected feature.
1
reviews
- “Missing a basic security feature — How come it’s not possible to lock the door via the app?”
Poor performance after recent updates
Recent app updates have introduced significant slowdowns in connectivity and responsiveness.
1
reviews
- “Recent update — New update has resulted the app being too slow to connect lock”
Confusing or broken account creation flow
The initial sign-in screen lacks clear options to create an account, causing confusion and preventing use.
2
reviews
- “Can’t subscribe, only sign in option on first page — We dont have any options to open account on the sign in first page.”
- “Can’t subscribe, only sign in option on first page — That include Latch Manager”

First load takes ~60–120s. Cached after.