What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

28 reviews·7 themes

Persistent login and account access issues
Users are unable to log in or access their accounts despite having active subscriptions, with some reporting permanent account deletion without notice.
8
reviews
- “I have had this app for years and starting recently it glitches. Today I deleted and redownloaded but I am unable to login now.”
- “It deleted my account without my permission. Not a great feeling. So I don’t recommend.”
- “I paid for a year subscription and you guys took my money and ran with it. The server is down. I can’t access any workouts.”
Server outages and app unavailability
Multiple users report the app is inaccessible due to server errors or downtime, with no communication from support and prolonged periods of inaccessibility.
6
reviews
- “1/25/26 I am unable to login and the error message says server is down. I contacted support team and no response yet.”
- “The server is down. I can’t access any workouts. No notice given. No access to anything.”
- “Just renewed my subscription 2 days ago and now it won’t allow me to open the app. I getting a server error...”
Poor customer support responsiveness
Users report repeated attempts to contact support go unanswered, leaving them stranded with unresolved technical and billing issues.
5
reviews
- “I have messaged multiple times and haven’t gotten”
- “I contacted support team and no response yet. Very frustrated that I paid for this app but unable to use it for 5 days now.”
- “Support yet has to refund me my money for renewal.”
Subscription cancellation difficulties
Users describe excessive hurdles and confusion when trying to cancel subscriptions, especially after payment method changes, often feeling trapped by the process.
4
reviews
- “Immense struggle to cancel subscription because it was originally made thru google then the app switched its method to receive payments to a different company.”
- “They charge your card and make it very difficult to cancel the subscription.”
- “The app is good but the hoops to jump through to cancel it isn’t worth it.”
Glitches, crashes, and performance degradation
Frequent app crashes, freezes, progress loss, and general instability reported across devices, undermining reliability and user trust.
7
reviews
- “The app is not working properly. I paid for a whole year. I can’t even see my workouts very disappointed 🥹”
- “App glitches at least twice a month and erases my progress”
- “This is a decent fitness app when it works. Most of the time when I use the app it freezes at some point.”
Content quality decline and missing features
Users express disappointment over removed trainers, lack of video content, poor workout design, and absence of key features like voiceovers or streaming.
5
reviews
- “The app was great until it removed all of my favorite Trainer. The remaining workouts are basic and weak.”
- “All my workouts have zero videos. Terrible.”
- “Even after contacting Help, I still can’t stream these workouts and the fit band ones dont have voiceovers.”
Lack of transparency and misleading trial experience
Users feel misled by vague trial information and insufficient preview content, making it hard to evaluate the app before purchasing.
2
reviews
- “Not enticing enough to try — App looked cool but I’m not willing to start the trial unless I have more information of the workouts and how the app works.”
- “Thought this would play a workout and not just clips of movements. Disappointed with that but I do like the band workouts.”

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