What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

9 reviews·5 themes

Registration and account creation failures
Users unable to sign up or create accounts due to persistent errors and app hangs during the registration process.
3
reviews
- “Rubbish — Won’t allow sign ups- hangs on cancel screen”
- “Can’t register — Doesn’t allow to register, constantly gives errors”
- “App keeps crashing cannot create wallet — App keeps crashing and can not restore wallet or create new wallet after trying to download app again.”
Unauthorized fund transfers and wallet security issues
Users report their Bitcoin being sent to unknown addresses without authorization, raising serious security concerns.
2
reviews
- “Bitpay — I am very disappointed every time I have sent btc to my bitpay wallet address the next day it has been sent to a complete unknown address that was not authorised by me”
- “Bunch of crooks with no support — Recently I identified an issue where BitPay was overcharging for in game purchases by a factor of 20 times too much.”
Poor customer support responsiveness
Users report long wait times, unhelpful automated responses, and lack of communication from BitPay support channels.
3
reviews
- “There are way better options — I actually got a response to a bitpay visa issue - once I found an email from a review forum. Bitpay social media is non responsive. 'Help' staff are robots with one answer responses and not helpful in managing a problem. Very poor.”
- “Unresponsive — Weeks without support response.”
- “Bunch of crooks with no support — Recently I identified an issue where BitPay was overcharging for in game purchases by a factor of 20 times too much.”
Incorrect transaction fees and overcharging
Users report significant discrepancies in transaction amounts, including inflated fees and incorrect conversions from USD to BTC.
2
reviews
- “Bunch of crooks with no support — Recently I identified an issue where BitPay was overcharging for in game purchases by a factor of 20 times too much.”
- “Used Apple Pay to buy $500 USD worth of Bitcoin, was sent to a third party broker who, after several days, decided my payment was not valid even though it was deducted from my bank account and now l have to wait for a refund for 10 days. Ab”
App instability and crashes
Frequent app crashes prevent users from accessing wallets or completing critical actions like wallet creation or restoration.
2
reviews
- “App keeps crashing cannot create wallet — App keeps crashing and can not restore wallet or create new wallet after trying to download app again.”
- “Issues — This app has potential to be great, but there are a few things holding it back, these include: ...”

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