Zendesk Support

I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line. Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion. I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.

Use another platform before you get stuck with ZenDesk like I am.

I’ve used this app for 2 years to handle business needs and I must say it’s honestly HORRIBLE. I’ve used it on Samsung and apple devices and on both operating systems you have to force close or even completely delete and redownload the app to get anything done.

Zendesk dev team, why did you guys redesign the app and make it so bad? The image attachments don’t load inline anymore the history doesn’t show in threaded view like it used to. I swipe around and get pushed between tickets too easily. Please please consider reverting to the old UI. This is so much harder to follow now.

Where did the button for side conversations go? Edit: I figured it out on my own. If you’re having an issue with seeing side conversations, click into your settings and toggle the 'New Agent Experience' button.

The old interface was more friendly user. Easier to navigate thru

The app is pretty limited and the notification schedule doesn’t work as I get notifications 24/7 no matter what I set in the settings.

The app is very limited, and quirky. Don’t waste your time, use the web site instead. Can’t create side conversations, only respond to existing ones, and can’t upload more than one file to a ticket at a time.

1 star because you cannot see side conversations. Which is a big feature in Zendesk online. Please add the ability to see and respond to side conversations on the mobile app.

I was charged for this app without warning. It was attached to an email I was trying to respond to.