What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

96 reviews·8 themes

Deceptive Free Trial Marketing
Users report the app falsely advertises a free trial that immediately charges them or requires payment to proceed, with no clear option to avoid subscription.
24
reviews
- “BUYER BEWARE — Before downloading this app, please read their terms very carefully: Cleaner Kit claims it has a FREE trial period but if you activate it to try it out, it charges your Apple account. Not cool!”
- “Bait and switch — They say it’s a free 7 day trial but you open the app and they give you 2 options 6.99 weekly or a yearly fee. You cannot go forward with the free trial without upgrading to one of the options.”
- “Not free — I was supposed to get this for free for seven days. I got charged and I can’t even refund my money or get it for free. There’s nowhere on there to do it. You cheated and lied. I want my money back.”
Forced Ratings and Invasive Prompts
App forces users to rate or review before continuing use, often blocking progress and causing frustration.
12
reviews
- “Makes me rate — Makes you rate”
- “The forced rate — In order to continue deleting content, I am forced to rate the app.”
- “Completion — Can I finish first before you ask for review?”
Unwanted Recurring Charges After Cancellation
Users report being charged despite canceling the subscription, with no refunds and Apple refusing to intervene.
10
reviews
- “Cleaner kit-clean up storage — I cancelled this app several months ago and you still charge me a monthly fee. I DO NOT WANT THIS APP!!! STOP CHARGING MY ACCOUNT!!!”
- “Charged after cancellation — I downloaded this to use the free trial and see if I like it. I cancelled it almost as soon as I downloaded it - the trial ended March 20th. March 21st I was charged for the app- that I had already cancelled.”
- “Recuring weekly charge of $9.99”
App Functionality Issues (Fails to Clean or Delete)
Core cleaning features don't work—photos, emails, or messages aren't deleted, or deletion is not reflected in device storage.
15
reviews
- “Didn’t do a thing — Tried to use it to clean up photos nothing”
- “Only cleans google emails — It does not clean iCloud emails”
- “AI photo recognition has been stuck at 1% forever and never works properly.”
Poor User Experience and Navigation
App is confusing, hard to navigate, lacks clear instructions, and feels unintuitive, especially for non-technical users.
8
reviews
- “Hard to navigate. The people who need this app are not technically savvy and need some help.”
- “Difficult — Unfortunately I can’t get it to clean my email I don’t use g-mail and don’t want an account yet according to your website I need one.”
- “Me — Ok”
Aggressive Monetization and Ad Intrusiveness
App bombards users with ads, paywalls, and upsells, making basic functions inaccessible without purchase.
9
reviews
- “Too much nonsense. I just want to clean the junk off my phone. Not play silly buggers with all the pop up’s.”
- “Junk — Is a prepaid app don’t download this trash, isn’t enough to have a full screen ad asking you to buy the membership...”
- “Dumb ads — Dumbs adds”
Subscription Cancellation Difficulties
Users report being unable to cancel subscriptions through the app or Apple ID, leading to ongoing charges.
7
reviews
- “TERRIBLE!!! — This app requires that you pay for it and the subscription is ALMOST IMPOSSIBLE TO CANCEL! Don’t sign up for this BS!”
- “Tried to cancel — Didn’t allow me to cancel. Bad business practices and never again”
- “Canceling and deleting within 7 days. Still took my money and will not refund.”
Misleading Claims and False Promises
App overpromises results (e.g., massive storage cleanup) but delivers minimal or no real benefit.
6
reviews
- “Phone still shows full!!! — Bad. Will cancel!”
- “Not worth it — Pay to delete photos is crazy”
- “It’s Not Great. — Why did I get this app you need a subscription TO USE IT I mean it’s great but not worth it if you don’t wanna spend money on some useless app.”