What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

8 reviews·5 themes

VPN connectivity failures
Users report the app fails to connect or maintains unstable connections, with some mentioning infinite loading or complete non-functionality.
4
reviews
- “Не работает на yota — Бесконечная загрузка”
- “Ппц — Не работает”
- “Not working — Not working at all . Your bot sucks .”
Poor performance and slow speeds
Users complain about extremely slow connection speeds and overall sluggish performance, especially on free nodes.
2
reviews
- “垃圾软件 — 连不上都不说，速度也慢，免费节点就没一个能用的”
- “Losing faith:( — I’ve been using the VPN for around 6 months. At first I paid for my subscription by the month to make sure it worked for me. On the whole it worked ok, except for the 60 min interval breaks when you have to reconnect, not a deal breaker f”
Incorrect region selection and location spoofing issues
Users report the app automatically selects incorrect regions (e.g., Kiev instead of Frankfurt) despite manual selection, causing confusion and frustration.
1
reviews
- “Добавьте возможность блокировки других регионов. — Я из РФ, автоматически выбиралось киев, хотя я нажал на германия, франкфурт. Але это не смешно, мне проблемы не нужны, я просто хочу листать тиктоки.”
Unnecessary delays and poor user experience
Users express frustration over long wait times (e.g., 5 days) for support or account access, calling the process absurd or unreasonable.
1
reviews
- “ Че блин — Зачем ваще нужен этот странный лежит,еще и ждать 5 дней,вы угораете или как”
App blocking legitimate apps and services
Users report that the VPN interferes with or blocks access to commonly used apps they rely on daily.
1
reviews
- “Newbie STAY TUNED — I seem to have an issue with the VPN blocking my access to apps I use regularly and plan on testing it and doing alot of research on this service. It is a Greek organization and that satisfies me. I have come across suspicious VPN services”

First load takes ~60–120s. Cached after.