What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Get in Line feature not working
Users are unable to get in line or experience issues with the feature
43
reviews
- “I used the app to get in line and it says 18-33 minutes, so we waited to leave the house. Two minutes later it says your table is ready please show up in 5 minutes.”
- “I tried to use the Get in Line feature on their app but the function doesn’t work.”
- “I get an error “Unable to Join Line”.”
App crashes or freezes
Users experience crashes or freezing issues with the app
14
reviews
- “My phone crashes and freezes every time I use the app.”
- “The app is so glitchy it’s aggravating”
- “The app freezes. On the app don’t even see an option to check out with gift card.”
Menu items missing or incomplete
Users find that menu items are missing or incomplete on the app
17
reviews
- “The app does not have the full menu. There are a lot of menu items that are missing on the app.”
- “I've had to call in my order for months now because the power bowls show no longer available on the App.”
- “No oatmeal on menu”
Payment issues
Users experience issues with payment, such as inability to add credit card or errors during checkout
15
reviews
- “Never lets me input credit card information. Just blank boxes that are not functional”
- “The app doesn’t let you store an AMEX for payment. AMEX cards have a 4 digit CVV.”
- “Error kept saying I had to enter. Four digit year expected”
Login or account issues
Users experience issues with logging in or creating an account
13
reviews
- “I’ve tried all three methods it has to sign in and none of them work.”
- “Impossible to sign in”
- “The app allows you to fill in all the required information to ‘Register’ for an account, but nothing happens when you select ‘Join’.”
Wait time estimates inaccurate
Users find that wait time estimates provided by the app are inaccurate
12
reviews
- “Wait time estimates are becoming increasingly inaccurate.”
- “I checked in on the app and was given a 20-30 minute wait time. I arrived at the restaurant at the 30 minute mark and had to wait an additional 45 minutes for a table”
- “Don’t trust the wait times”
App not user-friendly
Users find the app difficult to use or navigate
10
reviews
- “The app is not intuitive. Has a link for training in the app!”
- “The app layout is very stupid.”
- “Not user friendly”
Lack of features or functionality
Users find that the app lacks features or functionality, such as ability to add tips or customize orders
9
reviews
- “No place to add delivery tip.”
- “I wish I could put in my customizations like crispy bacon or dry scrambled eggs.”
- “No option to add a tip for delivery driver”

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