Access Corrections

Before I made an account I was able to see the commissary store and now I cannot and I can’t even send money to my loved ones

0 stars should be an option. What a waste of existence this app is and whoever designed it has no business in app development for such a serious cause. Shameful actually. I underfunded “what do you expect, it’s jail”… then don’t even make an app if you don’t have the competence to build a solid for of communication for loved ones SOME of whom have been arrested and are not guilty, etc. what an absolute total fail as developers. With all the technology in the world, this is what you find acceptable to release for use? I hope your student loans or YouTube university are refundable. Maybe try a new career field. Cause this clearly ain’t it.

Obviously, they make you call customer service so they get more charges out of your deposits really sad that the app doesn’t work just so they can charge you more money

I wish I could give negative stars. This app is so trash it’s unreal. For a company that is in the business of making money for a service all the inmates want to use you’d think they would be more efficient about getting that money. TLDR: Payments rarely work.

With these insane fees it should be a crime.

When you put in your credit card info and it goes to the verify screen, it gives you 4 to 5 seconds to check your messages for your verification code, then go back to their screen, type in the code, and submit. By this time the 4 seconds are up and it times out and removes all the info you just typed in, causing you to have to start over. Extremely frustrating and a testament to whoever coded this app and obviously did not bother to test it.

I paid for money to be sent in and I have a receipt number yet when I called she never got the money and the automated line says they can’t locate the transaction. They do not have a way to speak to a person. Do not get scammed

Only business I know that doesn’t like to make money they flag almost all transactions and deny transactions for no good reason. What a scam of a company.

This company takes your money and lets you send a couple of messages then all of a sudden they say they don’t service your state and hang up so it’s a waste of money

Nothing on this stupid app works. I wish it gave an option to give 0 stars.