What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

7 reviews·4 themes

Frequent Crashes and Freezes
The app consistently crashes or freezes during use, especially when attempting to clock in/out or enter time data.
4
reviews
- “Stalls when opening , closes when you try to enter in or update info or just times out and closes.”
- “The app is not working properly — I have a lot of issues with this App. It freezes all the time.”
- “Horrible — I actually might quit a job I like because of this app I don’t trust it to clock my hours at all I’m way old school in hours worked I don’t trust an app to do it it freezes you can’t really clock in or out”
Login and Authentication Failures
Users report being unable to log in despite entering correct credentials, often receiving false error messages.
2
reviews
- “won’t let me log in says I have entered my password incorrectly when it’s the correct one”
- “Doesn't recognize my location”
Inability to Submit Time or Leave Requests
Critical functions like submitting sick leave or time entries fail, leading to missed pay periods and work disruptions.
2
reviews
- “won’t let me submit sick leave I had to miss a whole pay period”
- “I have to spend so much of my personal time calling and emailing in order to get my time entry fixed.”
Poor Reliability and Trust Issues
Users express deep distrust in the app's ability to accurately record work hours, leading to frustration and potential job loss.
3
reviews
- “I don’t trust it to clock my hours at all I’m way old school in hours worked I don’t trust an app to do it”
- “Absolute GARBAGE — I have used this site for a few years. After covid apparently the makers of this app/website all got long covid and because too tired to care about it anymore. It. Is. A. Joke.”
- “TERRIBLE — I HAVE ALWAYS HAVE PROBLEMS WITH THIS APP NOT WORKING INSIDE THE STORES WHERE AM WORKING. ITS BAD CAUSE IF AM MOT REALLY CAREFUL I DO NOT GET PAY RIGHT”