What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

19 reviews·4 themes

App not working as expected
Users are experiencing issues with the app's core functionality, such as backing up messages or exporting chats
8
reviews
- “it's not opening pics on gallery! and i need them asap and i have no idea what to do!”
- “Does not work! — I backed up and restored, messages are not complete and dates are wrong, plus I charged me to upgrade twice!”
- “If I have a call and receive a message it doesn’t even notice the message at all”
Poor user experience and interface
Users are unhappy with the app's user interface, finding it confusing or difficult to use
4
reviews
- “Don’t buy — This app u need WhatsApp and it’s a very small screen on iPad it also is just very stupid like I can’t explain just DO NOT BUY THIS”
- “Awful — Awful poor can’t use it”
- “Esta en inglés”
Monetary issues and refunds
Users are requesting refunds or are unhappy with the app's pricing model
4
reviews
- “I want a refund”
- “This application gave mony 😡😡”
- “I have downloaded this app thinking it can upload all my chats and backup them so I can return them back when I reinstall WhatsApp, but I found this app useless. At first I didn’t able to export more than one chat as I must pay 25$ for some”
Import and export issues
Users are experiencing problems with importing or exporting data, such as messages or pictures
3
reviews
- “It doesn’t import the pictures — Does anyone know why ?”
- “I can’t get the new massages after exporting anymore and it’s terrible”
- “Does not import as described, nor work. It says the first user is free, but won’t function.”

First load takes ~60–120s. Cached after.