What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

171 reviews·8 themes

App crashes and freezes during workouts
Users report frequent crashes, freezes, and app instability during workouts, often resulting in lost progress and inability to complete sessions.
24
reviews
- “The app crashes mid workout. It’s garbage.”
- “I enjoyed the app solidly for about a year but it started moving the exercise instructions into Russian and now it just crashes every time I try to open it.”
- “App stops working during the workout, requiring restart. Unable to track or log the complete workout.”
Unfair and deceptive subscription billing practices
Multiple users report being charged unexpectedly after free trials, with no clear cancellation options, misleading pricing, or unauthorized recurring charges.
38
reviews
- “I signed up for the 7 day free trial, they wanted $90 for 2 months. I looked on the subscription options and it offers $90/annually. So I sent an email, and the response was, your invoice states it’s for 2 months. CANCELED! what a joke.”
- “I did the trial through Apple. GetFit wouldn’t allow me access to the app until I entered my info on their site also. This app is basic at best, no exercise offerings that aren’t available elsewhere, and those are mostly for free.”
- “They charged me $89.99 even though I had canceled their free trial within their time period. I had to go back and forth with them and Apple until finally they decided my charge was correct even though I cancelled within the trial time.”
Impossible to cancel subscription or poor cancellation process
Users report being unable to cancel subscriptions through the app, iOS settings, or website, with no functional way to stop recurring charges.
26
reviews
- “It’s impossible to cancel. When I click the link to cancel that support emails it says I need to cancel through the iOS subscriptions section. I don’t have a subscription through iOS. There’s literally no way to cancel and they refused to help.”
- “I thought I’ve cancelled this now three times and I keep getting charged. You can’t cancel on the website or through your Apple subscriptions. I still can’t figure it out and have sent emails about it with no response.”
- “You guys don’t make it easy to get in contact with you how do I cancel my membership so you stop charging me”
No customer support or unresponsive service
Users consistently report no response from support, automated replies, lack of phone numbers, and unhelpful staff despite multiple attempts to resolve issues.
25
reviews
- “Contacted via email, hot no response, tried again, no response, finally after a week I was told that I didn’t cancel and th”
- “They charged me a $90 fee after the trial even though I cancelled my account. The customer service personnel refused to refund me my money even though I sent screenshots stating there was no subscription.”
- “I reached out to support and apparently th”
App doesn't load or fails to open
Users report persistent issues where the app either won’t open, shows a white screen, or gets stuck on loading screens indefinitely.
12
reviews
- “App doesn’t Load!!! — I have tried to get on this app multiple times over the last few months, but every time I click on the app all I get is a loading screen that never loads.”
- “I have been trying to open the app but all I get is a white screen after which the phone Home Screen appears. Subscription has been charged and now the app doesn’t work.”
- “The app just keeps on glitching out as I enter the app. It’s a really unfortunately experience as I was using the app daily but sadly I can’t use it since it’s glitchy.”
Misleading advertising and false free trial claims
Users feel misled by ads claiming the app is free or low-cost, only to be charged substantial fees immediately upon sign-up or after minimal use.
18
reviews
- “The ads that I clicked say payments aren’t required and its 100% free but the app shows differently. False advertisement.”
- “I saw an ad for this app on instagram and said weekly payments of $1 and some change then when I put my card info in it charged me $89 total. Still haven’t gotten an email back and I’m really tired of these fake fitness apps.”
- “I saw an ad for this in face book and it said that it was $1.73 and it didn’t give me like a grand total and it then charged me 86.99 and when I sent them a message saying I wanted my money back that I didn’t want to pay that much. NOBODY w”
High cost compared to alternatives
Users express frustration over the app's price, especially when compared to gym memberships or free alternatives like YouTube workouts.
15
reviews
- “A planet fitness membership is $10 🤷🏽‍♀️ Most people workout from home to save money! I refuse to pay that much for a app.”
- “86 dollars for two month. I might as well prepay for membership at planet fitness 🤷🏾‍♀️ If I could give it a negative star I would”
- “Why pay $35 for something like this when I can just go to planet fitness for way cheaper and find my own ideal workout plan. This app makes no sense $35?!”
Poor app functionality and bugs
Users report various technical flaws such as incorrect voice cues, mismatched exercises, progress reset, and broken features like ECG integration.
10
reviews
- “App has errors where the voice says one thing and the exercise is something else.”
- “The app reset my progress 3 different times”
- “It’s a good app, except that it’s very buggy. I was using the app’s 7 day free trial and on the 3rd day of using it, it started flipping out, saying I never did my second workout when in fact I did.”

First load takes ~60–120s. Cached after.