What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

8 reviews·5 themes

Missing core feature: property rating
Users are frustrated that the app does not allow rating property features, a key differentiator of RealScout that is available on the website but missing in the app.
3
reviews
- “Can’t rate property features — You cannot rate property features in the app, which is the only thing about RealScout that sets it apart from other searches so why bother with the app?”
- “Can’t rate features of properties in the app — What makes RealScout different is you can rate aesthetics of homes, rooms, and like features of the area to get better recommendation- BUT NOT IN THE APP??? WTH? I’m a Realtor using the platform for clients and have to tell my clients to”
- “It’s not a search tool, even though that’s what they’re advertising this as. This is probably the most useless of any real estate app I’ve tried. The idea of collaborating with your agent on searches is great, but if you can’t search yourse”
App crashes and performance issues
Users report frequent app crashes, freezing, and excessive reloading, especially when scrolling through listings or viewing property details.
2
reviews
- “App — It is very glitched I will not let me look at house it like reloading every time I scroll down the list.”
- “Not working w new iPhone — Can’t open the app w the new iPhone”
No account creation or login flow
Users are unable to create an account or sign up via email, with no alternative guest access or clear onboarding path.
1
reviews
- “Mike — I downloaded the app and it called for my email to get started. I put in my email and it said there was no account associated with that email. There was no other place to go to either sign up or use the app as a guest.”
Lack of tablet support
The app is not optimized for tablets, forcing users to view content on smaller screens despite having larger devices.
1
reviews
- “No tablet support — It’s crazy that this app doesn’t support tablets. I don’t want to look through photos on my small iPhone screen.”
Limited functionality compared to web version
Users feel the app lacks essential features present on the website, such as note-taking, communication with agents, and filtering hidden listings.
1
reviews
- “Simple listing viewer (not much else) — Feature ideas: -take personal notes -Communicate w realtor on property page (like on website) -Mark viewed listings as read -Do not show me listings that I mark to hide or as hidden -I’d like to see which of my realtor’s searches for me br”

First load takes ~60–120s. Cached after.