What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

16 reviews·8 themes

Lack of Japanese language support
Users are frustrated by the absence of proper Japanese language interface, forcing them to use translation or foreign language websites.
5
reviews
- “日本語が無い”
- “日本語なくて訳しながらの操作に疲れた。”
- “日本語外ので結局サイト使う”
Incorrect seat assignments and forced changes
Users report that their reserved seats were changed without consent, often to less desirable ones, with no option to correct this through the app.
4
reviews
- “乗るはずだったフライトが無くなり、代替え便では予約していた足元の広い席は座面が倒れない席に勝手に変えられている。”
- “違う便では、ターキッシュのホームページとメールで送られてきた座席表が違った為、5.200円の足元が広い席ではない席を予約してしまっていた。”
App crashes and technical failures during check-in
Users experience app crashes, inability to check in, or failure to complete booking processes, especially on older devices.
4
reviews
- “unable to Check-in — when I try to check i’m with this App, it drops.”
- “Not open this app with iPod. Why?”
- “It doesn't work — It doesn't work with iPad mini 1st.”
Payment issues with Japanese credit cards
Multiple users report that Japanese credit cards (including Diners) are rejected due to fraud detection, despite legitimate transactions.
3
reviews
- “almost all of my Japanese credit card refused to pay because they judged this app's request is fishy”
- “ダイナースカードで購入できない。 — ウェブでもアプリでもダイナースが使えません。”
Inability to modify reservations via app
Users are misled by the app’s interface into thinking they can change flight times or details, but actual changes require phone support and break functionality afterward.
2
reviews
- “予約変更できると見せかけて — 予約日時変更をする仕様ではあるのに実際にはできない。。”
- “電話で変更した後は、APP/公式サイトとも席指定ができなくなった。”
Automatic sign-out and poor user experience
Users complain about frequent automatic sign-outs and confusing navigation, especially for first-time users.
2
reviews
- “Her defasında otomatik olarak sign out oluyor. Çok can sıkıcı”
- “Choosing a paid seat was difficult and confusing. On my checkin details I have 2 seats! Why?”
Forced app usage and lack of Apple Wallet integration
Users feel pressured to use the app for boarding passes and are frustrated by the lack of Apple Wallet support.
2
reviews
- “Forced to use this app — For mobile boarding pass. Quite forced decision on top of the people - oh wait yes I forgot who I fly with.”
- “I want to use Apple wallet download!”
Misleading information and poor customer support
Users report receiving conflicting information from the app and website, and ineffective or unhelpful customer service.
2
reviews
- “The app wouldn’t let me type in my address at first. Countries in the drop-down list are not entirely alphabetical;”
- “ターキッシュのサポートセンターに電話しても、全く話にならない。”

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