What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

40 reviews·6 themes

Poor Mobile App Experience
Users are experiencing difficulties and frustrations with the mobile app, including poor design, missing features, and glitches.
13
reviews
- “Mobile apps are terrible — I am an admin for Monday in my organisation. I have done hours of advanced Monday training. I just can’t believe how bad the mobile apps are.”
- “Not very mobile friendly — Still new to Monday.com and have got used to the desktop view, however I find that the mobile app is just a replica of the desktop version, which isn’t very user friendly.”
- “Love the desktop, App needs work — I got stuck in a ‘confirm your email’ loop, and after changing my password three time and trying to restart the process I still cannot even access the app.”
Deceptive Pricing and Billing
Users are feeling misled or deceived by the pricing and billing practices of Monday.com, including hidden fees and unexpected charges.
8
reviews
- “Misleading — Downloaded this and spent hours entering my data into it. No where did it mention it was only a free trial period.”
- “drip pricing — plan selection $53 ….. then checkout is $1,782 … switch to monthly billing and it’s $175”
- “Money trap!!!! — The system worked well - and my team used it for a short project. However - we paid for what I thought was a single month of use. They hid that that charge would be recurring every 30 days.”
Technical Issues and Bugs
Users are experiencing technical issues and bugs with the platform, including crashes, login problems, and glitches.
10
reviews
- “Bugs — Always bugs”
- “Cannot log in — Can’t log in…. ”
- “Please fix — Crashes constantly !!! hurry up and fix this issue !!!”
Lack of Features and Functionality
Users are finding that the platform is missing key features and functionality, including basic tasks and tools.
8
reviews
- “Terribly designed — -Subtasks won’t show up on the calendar and it’s timeline won’t affect the main task.”
- “Not worth it, don’t do it. — The app doesn’t have full functionality, and both the app and desktop version are still missing the most basic features that even gmail has.”
- “No delete? — I don't understand how this app is even usable when there's no delete function?”
Poor User Interface and Experience
Users are finding the user interface and overall experience of the platform to be confusing, cluttered, and difficult to use.
7
reviews
- “Very unintuitive — Very unintuitive”
- “Not a great user experience — Tried using for almost 6 months and neither myself or team members could get used to the user interface.”
- “Horribly clunky — I enjoyed the non coding workflow to some extent however BASIC functionality is missing in abundance.”
Spam and Notification Issues
Users are experiencing issues with spam and notifications, including unwanted emails and difficulties with notification settings.
4
reviews
- “Unacceptable amount of spam emails — Every time I get an email and I click update email preferences, it sends me to the app.”
- “Won’t let you unsubscribe from spam — I made the mistake of signing up to see if this site would was any good. Now it is spamming my email account to no end and the link for mail preferences tell you to install the app to disable the spam.”
- “Spam — Spam”

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