What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

152 reviews·8 themes

Excessive and intrusive ads during gameplay
Users report an overwhelming number of ads that interrupt gameplay, often every few turns or every 30-90 seconds, with some ads lasting over a minute. The frequency and timing severely disrupt the gaming experience.
45
reviews
- “Ads — The ads are absolutely unbearable. After every move. And they have the nerve to try to charge $30 a month for ad free?”
- “New Update — It's disappointed that with this update there's an add in each turn. Literally each turn gives you an add.”
- “Too many ads — This game would be good if you didn’t constantly get interrupted with ads in the middle of the game. Way to annoying for me to continue playing. Deleted.”
Account loss, login issues, and lack of support
Multiple users report losing their entire account data, being unable to log in after switching devices, or getting stuck on 'merging account' screens with no resolution. Support is consistently unresponsive.
38
reviews
- “Lost all my history — I’ve worked years on my account making my stats amazing. I have almost every Avatar and even made friends. I recently got a new phone and can’t log in with Apple so I can’t recover my account.”
- “I’ve played thousands of sequence games and have a winning record, but have noticed recently that if your avatar is a minority you get better hands… much better. Advice to anyone playing: it’s a fun game, but make your avatar a minority bec”
- “Stuck on “please wait while we merge your account” — Tried deleting all the data and reinstalling the game, but it still doesn’t work.”
Gameplay bugs and technical glitches
Frequent reports of freezing, crashing, screen corruption, cards disappearing, incorrect game state (e.g., declaring a win before the game ends), and interface malfunctions like overlapping text or buttons hidden by keyboard.
36
reviews
- “Glitch — I can’t play with my friends, it’s shown this message when trying to invite them “ You already have a pending invite with this player (s)” and can’t see any old invitation in the game to delete or accept it.”
- “The app crashed and will not work. I’ve deleted and reinstalled it with no change. Also no reply to the problem I’ve reported.”
- “Freezes — Half way thru the game it freezes and I have to keep tapping a card to get it to play, then the card sometimes won’t go away after playing”
Removal of beloved features and forced monetization
Users express outrage over the removal of popular features like 2v2 mode, free play credits, and practice against AI, while being forced to pay for basic gameplay or watch excessive ads to continue.
28
reviews
- “No 2v2 games — New update has gotten rid of the 2v2 option which was a large part of why I downloaded the game-to play with my friends. 👎🏾”
- “Can’t play after a limited number of games — I wanted to play with my friend online 1v1. After playing a few games, it shows that I am out of credit. The credit can’t be refilled unless you pay.”
- “No free play — For some reason the game has removed any free play credits”
Unfair game mechanics and perceived rigging
Players believe the game is rigged, especially regarding card distribution (e.g., opponents receiving too many jacks), inconsistent win conditions, and algorithmic favoritism toward paying players.
22
reviews
- “Opponents get 6+ jacks per game. — The Jack odds are rarely in my favor. I’ve counted numerous games where I’ll get 2-3 jacks while the opposition gets 5-8 in one game. It’s stupid and unbalanced.”
- “Card selection is fixed — Card selection is fixed and is unrealistic of a real sequence game. I believe that it’s based on metrics. The game is set up to make you lose.”
- “Rigged — Not any surprise when the game pairs you with pay to win matches. You won’t win if you don’t pay. I do very well at Sequence and couldn’t win a single game out of 5 I played.”
Poor or nonexistent customer support
Repeated complaints about no response from support, even after multiple messages sent through in-app chat or email, leaving users stranded with unresolved issues.
25
reviews
- “No support! — I've sent multiple messages to support about a glitch, and it’s been over 2 months with no response! Ridiculous.”
- “Terrible Customer Support — I recently got a new phone and had been previously logged in through Facebook. After transferring everything to my new phone, I was asked to log back in and received an error saying “feature unavailable” and it would not let me log back in.”
- “No one responds — No one repo day to fix the problem. Switched phones and old profile is not linked and I have a lot of credits. No support or response to resolve.”
Monetization model perceived as exploitative
Users criticize the pricing structure (e.g., $30/month for ad-free) and feel pressured to spend money or watch long ads to access basic gameplay, calling it a 'money grab'.
20
reviews
- “Ads — The ads are absolutely unbearable. After every move. And they have the nerve to try to charge $30 a month for ad free?”
- “Money grab — Such a money grab it’s unbelievable. You’d think they would want you to play their game but no. Credits for 60-second game mode? What a joke.”
- “Purchased 12 Months Ad Free — I Purchased 12 Months Ad Free that should have costed $13.99. But I was charged $29.98. I want my money back..”
Interface and usability issues across devices
Reports of poor UI/UX on Samsung devices, iPad rotation problems, text overlap, and non-functional invites, indicating inconsistent performance across platforms.
15
reviews
- “Doesn’t work on Samsung Phones — I’m trying to play with my family, I have an iPhone and they have a Samsung. Not only is the interface for Samsung wonky and the text is overlapping, but also invites are not being shown.”
- “Functionality Lost with Version 1.8.17 Update — Prior to this update, I was able to play this game with my iPad rotated upside down (charging cord on top). However, since the update, the screen doesn’t flip for play in that format.”
- “You already have a pending invite with this players) — I have this problem and I can’t play with my friends why!!!!!”

First load takes ~60–120s. Cached after.