What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• App Crashing

  The app crashes or fails to open

  73

  reviews
  • “App crashes when opening”
  • “Crashes immediately upon opening”
  • “Won't even open”
• Notifications Not Working

  Notifications do not open to the correct story or do not work as expected

  23

  reviews
  • “Notifications NEVER open to the identified news item”
  • “Notifications do not open to story”
  • “Get a notification and when you try to open the app, it immediately closes”
• Poor User Experience

  The app is difficult to use, has a poor layout, or is slow

  20

  reviews
  • “App is hard to search”
  • “Takes a long time it sometimes didn’t load at all”
  • “App is not formatted for an IPad”
• Outdated or Missing Content

  The app does not update frequently or has missing content

  17

  reviews
  • “Same articles with no regular updates”
  • “Doesn't update”
  • “No new news”
• Intrusive Ads

  The app has too many ads or intrusive ads

  13

  reviews
  • “Too many click-bait headlines”
  • “Ads at the top of every page”
  • “Forced Google ads on top of each story”
• Technical Issues

  The app has technical issues such as freezing or failing to load

  12

  reviews
  • “App freezes constantly”
  • “Freezes and then shuts down completely”
  • “App doesn't work right”
• Lack of Features

  The app is missing features such as search or sharing

  8

  reviews
  • “No search function”
  • “Unable to share articles”
  • “Can't even forward articles”
• Biased or Propaganda Content

  The app has biased or propaganda content

  7

  reviews
  • “OAN is so biased it makes FOX NEWS look like C-SPAN”
  • “Propaganda”
  • “Far-Right conspiracy theories”