Complaint themes
What users hate. Clustered.
1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.
200 reviews·8 themes
- App CrashingThe app crashes or fails to open73reviews
- “App crashes when opening”
- “Crashes immediately upon opening”
- “Won't even open”
- Notifications Not WorkingNotifications do not open to the correct story or do not work as expected23reviews
- “Notifications NEVER open to the identified news item”
- “Notifications do not open to story”
- “Get a notification and when you try to open the app, it immediately closes”
- Poor User ExperienceThe app is difficult to use, has a poor layout, or is slow20reviews
- “App is hard to search”
- “Takes a long time it sometimes didn’t load at all”
- “App is not formatted for an IPad”
- Outdated or Missing ContentThe app does not update frequently or has missing content17reviews
- “Same articles with no regular updates”
- “Doesn't update”
- “No new news”
- Intrusive AdsThe app has too many ads or intrusive ads13reviews
- “Too many click-bait headlines”
- “Ads at the top of every page”
- “Forced Google ads on top of each story”
- Technical IssuesThe app has technical issues such as freezing or failing to load12reviews
- “App freezes constantly”
- “Freezes and then shuts down completely”
- “App doesn't work right”
- Lack of FeaturesThe app is missing features such as search or sharing8reviews
- “No search function”
- “Unable to share articles”
- “Can't even forward articles”
- Biased or Propaganda ContentThe app has biased or propaganda content7reviews
- “OAN is so biased it makes FOX NEWS look like C-SPAN”
- “Propaganda”
- “Far-Right conspiracy theories”