What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

29 reviews·6 themes

High Cost and Subscription Pressure
Users are frustrated by the mandatory subscription model and perceived excessive pricing, especially when compared to free alternatives or existing Disney+ subscriptions.
14
reviews
- “Too expensive to consider — Whether you choose a bundle, a single pack or the whole subscription, it’s far too much to consider adding another subscription expense for very little back.”
- “Disney $$$ — Disney need to look at a more broad subscription model. When you’re already paying for Disney + it’s rich to ask such a high price for more subscriptions - make small add ons if you must within the Disney + account which then gives access to...”
- “All about money 😡 — You can’t do more than a few per section and have to buy the rest. No thanks, think I’ll find some printable ones off google.”
Misleading 'Free' Label and Hidden Costs
Users feel deceived by the app's presentation as 'free' despite requiring immediate payment or subscription upon launch, often after a misleading trial.
7
reviews
- “It’s a “free” app but to start I need to pay? — I immediately deleted this app when prompted to purchase on startup. Very bad.”
- “Trapped again by Disney — This app, whilst a reasonably good app in itself, is an expensive subscription model that locks you in.”
- “Tried Free Trial as it says in the app but I was billed $69 instantly!!!!”
Poor Value for Money and Empty Content
Users report receiving minimal content (e.g., just a castle with no gameplay) despite paying, feeling they get little for their money.
5
reviews
- “Absolute rubbish — Absolute rubbish, don’t waste your money. I just paid for the Elsa castle and didn’t actually get any games or colouring for my child to play with. All it opened was a castle, with nothing in it and no colouring and a link to pay more!!”
- “I do not even know how to play with it only colouring and play I mean you have to buy stuff”
- “Why me — This stupid think it won’t let me in it’s like ohh you inventory is to full ugh I rate this a 1 it doesn’t deserve a 5”
Difficult Cancellation and Subscription Management
Users struggle to cancel subscriptions, feeling trapped by complex processes or automatic renewals, leading to ongoing charges.
4
reviews
- “Cancellation — How do I cancel the this? It takes $5 something every month but can’t get anything new!”
- “Trapped again by Disney — ...very difficult to unsubscribe once subscribed - to the c”
- “URG MONEY — Hey Disney do we have to pay to play YES LET US NOT PAY LIKE ME I HAVE NO MONEY SO MAKE IT FAIR DISNEY”
Persistent Loading and Technical Issues
Multiple users report the app freezing on loading screens, failing to progress, or taking excessively long to load despite good internet.
5
reviews
- “LOADING PROBLEM — The game when you open it it loads for so long and the wifi is perfect and by reading the reviews I deleted the app as soon as I read them and it’s a bad app for loading and buying things so I say don’t download the app.”
- “Still loading — I’m stuck on loading”
- “Keeps loading — When I was going to by DisneyNOW,i saw this game and I thought it was goitre to be great.so I said to myself,”this game is so good and I don’t know how they put the effort in this game”.When the game had finished downloading,I tapped on the”
Perceived Scam and Fake Reviews
Users believe the app is a scam due to aggressive monetization, poor functionality, and suspect positive reviews that seem artificially inflated.
3
reviews
- “A complete scam chasing a monthly subscription, avoid! — This “game” is a complete scam, it’s barely functional and they want a monthly subscription for access, i wouldn’t pay more than 3 bucks for this. The positive reviews read like fake reviews trying to push down the 1 star reviews”
- “Scammers! — Tried Free Trial as it says in the app but I was billed $69 instantly!!!!”
- “This is a rental only..... — You cannot purchase this app......you can only rent it each month or for the year. Disappointed........”

First load takes ~60–120s. Cached after.