The Age

Please bring back the iPad version.

While this is not necessarily a comment on the Age app I didn’t have another better place to leave my feedback and I am upset so forgive my rant. I paid for a subscription through Google that was never recognised by the app. I had several back and forth messages with the Age customer service that then hand-balled me to Google and I was referred to countless unhelpful ‘help’ pages. The Age claimed they cannot resolve the issue since it is with Google and Google’s customer resolution journey has been no better to be honest. Yours sincerely, a very frustrated former Age subscriber.

The Age is great. I don’t appreciate that the app name under the icon is in all caps. At 5:38 am, I don’t want to be yelled at by THE AGE while waking up.

Almost every single day that I visit Target Time, I am presented with a screen to accept cookies. You want to give OVER TWO HUNDRED vendors access to my data. I don’t want cookies. Rather than a simple “reject all” I am forced to scroll down through several pages of options, manually unselecting all the default options. Yes, I am currently in Europe. Yes, they care about data privacy, as do I. But no - making it painful to reject cookies is NOT ACCEPTABLE. As a new subscriber, I am losing patience.

CRIMINALS..!! EVERY HOLIDAY SEASON THIS PAPER SHRINKS BY 3 QUARTERS THE SIZE STILL THE SAME ASTRONOMICAL PRICE OF $7 A PAPER STILL FLOODED WITH FULL PAGE MINDLESS ADDS STILL RIDDLED WITH ADD WRAPS STILL POOR CHANNEL 9 JOURNALISM AND NOW JUST 10 PAGES OF RUBBISH JUST A PATHETIC SHADOW OF WHAT IT ONCE WAS… SHAME OF AUSTRALIA

We resubscribed in iPhone App but status in Browse screen remained ‘Non Subscriber’. Fixed in The Age app by logging out of our account then logging back in :— Browser screen status then displayed ‘Subscriber’. Gotta love The Age.

In addition to the ongoing frustrations with the over-sensitive pages going immediately to text-only, we now have the added freezing and slow-to-open problem. I suggest the designers of the app try and read it as a paper, and see for themselves, which is surely the idea, to experience how clunky it has become, rather than keep making changes for the worse. Why on earth was the old version changed, a year or two ago, when it was performing perfectly well. And why doesn’t anyone respond to my questions when I send in feedback? Edit: when is this disastrous app going to be fixed??? I have been told the app team are “actively resolving this …”, but still nothing. Just bring back the old app; it was just fine, thank you. The new Age app is a a step backwards, and that is saying something. Pages jump around, slower to advance, doesn’t take you back to the last page you were reading, “continued on page…” takes you away from the actual paper. Does anyone check these things?? As others have said, I just want to read the paper from front to back. Can we just have the old app back please? (And the day & time is no longer visible at the top of the page) Edit: Still not at all user-friendly, despite multiple complaints (which are never acknowledged or attended to). I am sick of the page jumping to “read-only” version at the slightest touch anywhere in the body of the article. And “continued on page….” Is now extremely frustrating. Bring back the old version- whose idea was it to “fix” something that wasn’t broken? Edit -agai!! Still no improvement, still no response to concerns raised over and over again. PLEASE do something about the hyper-sensitive screen; I don’t want to be taken to text-only version, I just want to get to the continuation of the article. Also, as others have said, it is crazy that we have to download the paper each time we go back to it. If using my iPad away from home I can’t access it, And as others are also saying, the pages freeze a lot. Why on earth the perfectly good old app was changed for such a disastrous version is beyond me.

Please fix the app so that quizzes open in the app like they used to rather than taking you to the website and then offering to open in the app!!!

Why do I need to login every time I open the app? And it doesn’t use my saved passwords. It is very frustrating.

If you are a subscriber this would have to be one of the most frustrating apps ever used. Trying to put in your credentials so you can view an article works about 20% of the time. Then you have to go and look at it in the browser which totally defeats the purpose of an app.