What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

62 reviews·8 themes

Misleading or hidden free trial billing
Users report being charged immediately upon sign-up despite being promised a free trial, with no clear indication of when or how they would be billed.
24
reviews
- “Signed up for the free trial, immediately after signing up i was charged $16.99. No idea why theyve charged me that as none of their membership options even cost that price.”
- “I started a few trial and they immediately charged me for a month. I deleted the app straight away and contacted them and they have ignored my requests to get refunded. Dodgy as. Be warned”
- “Free trial was not honoured — Was offered a free trial and accepted I would be charged a week later, however noticed that a charge for $29.99 came out of my account which honestly, if you are offering a free trial you are meant to honour it.. Now I am going through mult”
Impossible to cancel subscription or find in Apple subscriptions
Users cannot locate the subscription in their Apple account settings and claim there is no clear way to cancel, leading to unauthorized charges.
13
reviews
- “The subscription does not appear under subscriptions in the Apple settings. I have emailed them multiple towns to cancel o”
- “App doesn’t show up on your subscriptions list on your Apple account and sneekily keeps on debiting money from your account. BE CAREFUL”
- “No way to cancel your subscription it is impossible to cavern through the app and the subscription does not appear under subscriptions in the Apple settings.”
Unfair or unexpected recurring charges after cancellation
Users canceled before the trial ended but were still charged full fees (e.g., $100/year) and received no refund despite repeated attempts.
15
reviews
- “Canceled my subscription days before the free trial ended and was charged with a full year. Deepstash is not responding to my emails”
- “I canceled the subscription and a few days later they charged 100 dollars to account I DONT EVEN AND WOULDNT EVEN USE IT FOR 5 dollars, do NOT sign up unless you are willing to pay 100 dollars without warning for an app that isn’t”
- “Cancelling my account and still got charged — Don’t sign up for this. The content is basic and mediocre. Once you give them your account details they will charge you even if you cancel before the free trial ends!”
Poor or misleading content quality
Users describe the content as overly simplistic, generic, surface-level, or indistinguishable from free online sources like Instagram reels.
12
reviews
- “Basic content — So bad”
- “This app offers nothing you wouldn’t be able to find elsewhere. In addition, the audio mode is buggy and doesn’t really work”
- “It’s impossible to justify purchasing a Pro tier subscription for this app. The content is so basic it could be discovered from so many sources in a single afternoon.”
Lack of customer support responsiveness
Multiple users report contacting support for refunds or cancellations with no response over extended periods (weeks to months).
8
reviews
- “Support is not contactable — Over two weeks asking for support on a cancel subscription. No reply.”
- “I’ve had to follow up multiple times, and Deepstash keeps avoiding re”
- “I paid for deepstash pro but the login details sent to my email are not working. It says login details do not match. I have emailed to deepstash they have not replied”
Aggressive sales tactics and intrusive onboarding
Users complain about being pressured to buy premium features immediately, required phone numbers, and constant prompts to upgrade during use.
7
reviews
- “Annoying sales tactics — Super annoyed with sales tactics. Every time I open the app, they want me to buy the premium plan.”
- “Asking for my phone number! — The app requires my phone number so it can look up my friends!!! NOPE!!”
- “The onboarding process basically signs you up for a free trial period without any price tag for when you start your membership a week later. Dodgy.”
Technical issues and poor app performance
Reports of crashes, battery drain, overheating, and non-functional features like audio playback and login systems.
6
reviews
- “the listening feature keeps crashing, you need to restart the app every 5 minutes if you are listening to the summary via au”
- “Love the app but heats up my phone and drains battery fast! — Honestly I love the app but every single time I open it up, it immediately heats up my 15 PM.”
- “The articles you are looking for was moved, removed, renamed, or may have never existed’ Literally Nothing Works”
Bias in content selection (lack of diversity)
Users note the app exclusively promotes male authors and lacks representation of female nonfiction writers.
2
reviews
- “Only has male authors — All the books promoted in this app are by men. It seems to completely overlook female authors, particularly female nonfiction authors.”
- “They have no clear way to cancel your subscription it is impossible to cavern through the app and the subscription does not appear under subscriptions in the Apple settings.”

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