What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

5 reviews·4 themes

Frequent unnecessary app updates
Users are frustrated by repeated app updates that bring no meaningful changes or improvements.
2
reviews
- “Unnecessary upgrades — Please what is the essence of upgrading all time and no changes on the app, this is unnecessary, at least let there be changes when we upgrade, thanks”
- “I was ask to update to the latest version but no update yet”
Slow customer service response
Customers report extremely slow or unresponsive customer support, leading to frustration and unresolved issues.
2
reviews
- “Card issue — I chatted you people you are giving me slow réponse this is unfair i order around January thé you deliver it in march please resolve this okay 🥺😮‍💨😢🤬”
- “Now the customer service is slow very slow”
Delayed card delivery
Users complain about significant delays in receiving physical cards after ordering, with no clear resolution.
1
reviews
- “Card issue — I chatted you people you are giving me slow réponse this is unfair i order around January thé you deliver it in march please resolve this okay 🥺😮‍💨😢🤬”
App ineffective and poorly performing
Users feel the app is more harmful than helpful, lacking functionality and failing to meet basic expectations.
1
reviews
- “Needs to be seriously improved — More ineffective than effective”

First load takes ~60–120s. Cached after.