What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

False advertising about permanent photo recovery
Users report the app falsely claims to recover permanently deleted photos and videos, but only shows content from the 'Recently Deleted' folder or uses AI to generate images instead of actual recovery.
85
reviews
- “Does not recover permanently deleted photos — Just uses ai to try and recreate the photo.”
- “The app advertised a free 3 day trial before the annual charge of $59.99. I accepted the deal to try it out but then it immediately charged me $59.99.”
- “This app only recovers photos that you recently deleted. As in the photos you already have in the recently deleted folder. You can save your money and recover them yourself by going to the recently deleted folder that com”
Unauthorized charges during or after free trial
Multiple users report being charged immediately upon starting the free trial, despite canceling subscriptions, with no refund process or response from support.
62
reviews
- “Signed up for a 3 day trial and was instantly charged $59.99.”
- “I took the 3 day free trial and this app literally charged me the yearly subscription. They said they need my user ID when I contacted support but when I copy the user ID nothing pops up.”
- “They offered a three day trial but never actually offered it, they actually charged me the 60 dollars.”
AI-generated image replacement instead of real recovery
App replaces actual data recovery with AI prompts that ask users to describe lost photos, then generates a synthetic image based on description, which is misleading and deceptive.
58
reviews
- “It doesn’t recover anything that my iPhone cant. It basically just says to go to your recently deleted photos.”
- “This app only uses AI to create a photo you describe. It does not offer any type of actual recovery of permanently deleted files!”
- “They make you pay for their subscription before you can even see if it works. And it’s just a glorified recently deleted which I can use IN THE PHOTOS APP.”
Inability to cancel subscription or delete account
Users report being unable to cancel subscriptions or delete accounts, with support unresponsive and processes requiring payment to proceed.
41
reviews
- “Can’t cancel the subscription plan — As title”
- “Unable to delete account”
- “I want my money back. I disabled the stupid Face ID and it’s still telling me to do so. I’ve turned my phone on and off and quit out the app and nothing.”
Face ID requirement issues on devices without Face ID
App repeatedly asks users to turn off Face ID, but fails to function on older devices like iPhone 8 Plus or iPad Air 2 that don’t have Face ID hardware.
27
reviews
- “This suckssssss — It didn’t work, my iPhones an 8 plus so it doesn’t have Face ID on it. So when I ask to recover permanently deleted photos it didn’t, it just keep asking me to turn off Face ID, which I do t have!”
- “App keeps asking to turn off Face ID, when iPad Air 2 does not have the option to use Face ID.”
- “Turning off Face ID still doesn’t allow you to recover — Says you need too turn off Face ID, if you do it still doesn’t let you do anything.”
Poor performance and app crashes
Users report lagging, freezing, crashing, and poor UI/UX, making the app unusable despite minimal functionality.
22
reviews
- “ABSOLUTELY TRASH — Didn’t recover any photos it just recreated them with AI and it just looks into your recently deleted to recover photos it’s trash and it crashes your phone as well”
- “Laggy — I downloaded the app and it didn't last long because it kept lagging my entire phone.”
- “Horrible UI and doesn’t work — The app has a horrible UI and has no way to restore purchase if you delete the app. Also, it does not work.”
Misleading or non-functional recovery prompts
App redirects users to standard iOS features (like Recently Deleted) or loops through useless steps without providing actual recovery tools.
35
reviews
- “It just shows you what’s in your recently deleted, won’t actually recover deleted pictures don’t get the app”
- “The app when you first download it of corse try’s to get you to purchase stuff to unlock everything. When I first installed the app it showed I had 763 things permanently deleted, I did the free 3 day trial and when that was installed. I ha”
- “Does everything but recover photos — Don’t get the subscription, this app does not recover any permanently deleted photos. They should really take that out of the description because Apple already provides this service on the phone itself, to recover deleted photos.”
Refusal to provide refunds or respond to support
Users report persistent attempts to contact support, but receive no replies, delayed responses, or are forced to re-subscribe to request a refund.
30
reviews
- “I’ve emailed 5 times requesting they cancel my subscription and I have been ignored.”
- “Answer my emails — The worst app ever when you try to refund your money, it sends you to the email and it takes years for them to answer you back”
- “I tried to talk to their customer service to get a refund just as terrible”

First load takes ~60–120s. Cached after.