What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

6 reviews·5 themes

Frequent app crashes and unresponsiveness
Users report the app frequently freezes, becomes unresponsive, or experiences random glitches during use.
4
reviews
- “Glitchy. Slow. — So glitchy. Car often does not start with app for no reason.”
- “La peggior app di sempre — Non ho mai visto un app peggiore di questa e tutto incasinato e non so capisce niente se potessi darlielo li darei un voto sotto lo zero”
- “I felt I needed to update my previous review as this app is even worse than I previously mentioned! Maps don’t work when placing the vehicles location, remote start works 5% of the time, etc, etc.”
Remote start and vehicle control failures
Critical functions like remote start and vehicle location tracking fail consistently or work only sporadically.
3
reviews
- “Remote start works 5% of the time, etc, etc.”
- “Command Start — Rarely works.”
- “Car often does not start with app for no reason.”
Account and authentication issues
Users experience unexpected logouts and Face ID turning off randomly, disrupting access to the app.
2
reviews
- “I often get logged out of account.”
- “Face ID turns off randomly.”
Poor international support and VIN registration problems
The app fails to recognize VINs or has compatibility issues in certain regions like Canada.
2
reviews
- “Looking to add VIN of my new car, it found it but then comes up with an error. Does this app work in Canada?”
- “Does this app work in Canada?”
High subscription cost after free trial
Users feel misled by the high monthly or annual fee ($33/month or $360/year) required to unlock basic features after the free year ends.
3
reviews
- “Total scam — Hello it is a great app until your free one year is up. Then 33$ a month (or 360$ payment 1 year) for all the functions to work.”
- “Total scam”
- “On my wife’s Porsche she also has an app FREE and great”

First load takes ~60–120s. Cached after.