What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

32 reviews·7 themes

App fails to launch after update
Multiple users report the app crashes or gets stuck on a blank screen (often blue) immediately after updating, preventing any access.
12
reviews
- “Stopped working after latest update — June 2024 update, app won’t open anymore just stays at launch screen.”
- “Stuck on blue screen after update — I only get a blue screen and can’t get on to review my stuff.”
- “New update has made the app unusable. Opens to a blue screen and nothing else.”
Persistent login and authentication failures
Users are unable to log in despite correct credentials, with repeated login prompts, password issues, or being logged out in loops.
8
reviews
- “It does not recognize passwords, new passwords, or user ID.”
- “The app kept repeating the login page after I’d already logged in.”
- “Everytime I open the app it said to refresh the page that it updated or something. I refreshed it 100 times today.”
App crashes or freezes on startup
App opens but immediately freezes, shows no content, or fails to load any functionality beyond the initial splash screen.
7
reviews
- “App doesn’t load at all for me now. I need my medical information and this is very frustrating!”
- “I’ve only been able to access my information and account once. All I get is the opening screen with the logo.”
- “Just simply stopped working on my iPhone. I just get a blue screen.”
Poor mobile device compatibility (iPad-specific issues)
App functions poorly or incorrectly on iPad due to UI layout problems, such as login fields being obscured by images.
2
reviews
- “App does not load correctly on IPad — This app will not load correctly on iPad only on iPhone. On ipad the login screen is covered by the cover picture.”
- “You can login by clicking near the eye of the person and putting in your user I’d and password blindly but it does not load”
No Apple Health integration
Users express frustration over the lack of integration with Apple Health, limiting data accessibility and usability.
2
reviews
- “No Apple Health Integration — Terrible patient portal management system and no Apple Health integration.”
- “Don’t work well with Apple password management.”
Forced updates and poor user experience
Users resent mandatory app updates that break functionality, especially when they’re required to access basic services.
3
reviews
- “I don’t appreciate being held hostage and forced to updating an app. I don’t even like in the first place...”
- “Wish my doctor would stop forcing me to use this broken app.”
- “Why can’t the developers see this and fix it!!!”
Inability to register or create accounts
Users report being blocked from registering or creating accounts, even across multiple browsers and attempts.
2
reviews
- “Doesn't work — Will not let me register on the app or online. I've used multiple browsers and still not letting me register.”
- “Can’t view notes or imaging. Don’t work well with Apple password management.”

First load takes ~60–120s. Cached after.