What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

53 reviews·8 themes

Subscription Access Issues
Users report being charged but unable to access videos, with the app showing 'no subscription' or 'no access' despite payment confirmation.
14
reviews
- “Paid for a subscription and have no access to videos.”
- “I paid my subscription and it never would work. My money has come out of my account but it still says i have No subscription”
- “I subscribed and than nothing would play and it would tell me to purchase again after I had already subscribed”
App Functionality & Technical Bugs
Frequent crashes, freezing, login failures, inability to load content, and persistent errors across devices including iPhone, iPad, and smart TVs.
12
reviews
- “This app freezes constantly.. 3 times today in a 20 minute window.”
- “The app doesn’t acknowledge my account on any device! However, it gets five stars for deducting payments quickly and efficiently!”
- “Downloaded the app today. Did one great class. Went to do another and the app is not working.”
Streaming & Device Compatibility Problems
Users cannot stream content to smart TVs, Chromecast, or other devices; issues with casting, AirPlay, and app integration with external screens.
9
reviews
- “Can’t get it on the smart tv — I’ve been following your videos on YouTube for over a year. The advertising on YouTube messes with my mojo in the workout. Finally decided to get the app. You don’t make it easy to get it on more than one device.”
- “WONT STREAM ON SMART TVS — I signed up for a free trial but it kept telling me that I didn't have account.”
- “I can’t use app on tv — …which really stinks! I must airplay the video to get it!”
Lack of New Content & Repetitive Videos
Users complain about outdated, repetitive video libraries with minimal new content, leading to boredom and dissatisfaction.
7
reviews
- “To Repetitive — Every class is the same. You also edit the classes. My suggestion to you is switch things up so it’s not so boring.”
- “Same Old Videos — Just received Januarys Plan & I already did 17 out of 27 videos.. You need to start making new exercise videos.”
- “There are too many repeats and not enough new material. It gets boring.”
Poor Customer Support & Communication
Users report unresponsive or ineffective customer service, lack of replies to emails, and difficulty resolving account or billing issues.
6
reviews
- “Tech service was unable to help so I’m sad to be canceling.”
- “I emailed customer service and they told me to delete the app and re-download. Well now I can’t use my subscription at a”
- “I sent an email and am still waiting for a response.”
Price Increases & Billing Confusion
Users express frustration over sudden price hikes, inconsistent pricing across websites, and feeling misled by subscription costs.
5
reviews
- “Website still say $4.99 a month — When I google this app there are two “official” site, one says $4.99 a month and then it goes to another site saying it’s $6.99.”
- “Not worth a Subscription price increase of over 30%!! — I just recently subscribed to this app thinking $5.00 was a pretty fair price.”
- “I have used this app in the past and loved it. However I’m subscribed but when I go to choose a workout it keeps saying “join now” as if I’m not already paying for it.”
Missing Senior-Friendly & Original Content
Longtime users miss original Leslie Sansone walks and specific senior-focused programming, which are no longer available or prioritized.
4
reviews
- “No senior walks — I used to love this app but now there are no walks for seniors. At least none that I could find.”
- “Leslie Sansone Walks — Please add more of the original Leslie Sansone walks as a longtime walker with her, her walks are more suitable for older members...”
- “Leslie Sansone — Where is she?”
Cancellation & Account Management Difficulties
Users report being unable to cancel subscriptions or manage accounts due to broken links, hidden options, or app navigation issues.
4
reviews
- “Cannot cancel — When I go into manage subscription, it switches off of that screen and I’m not able to cancel”
- “No place to cancel — This app doesn’t allow you o cancel”
- “I no longer want to be a member, if they can’t take the time to respond I do”

First load takes ~60–120s. Cached after.