What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

81 reviews·8 themes

Persistent camera connection failures after app update
Users report the app consistently fails to connect to cameras, showing 'offline' status despite the camera being online and functional on the parent unit. This issue persists across multiple devices and network conditions.
28
reviews
- “App won’t connect to parent unit, have tried everything to get it to connect and it won’t work.”
- “The app will not connect to my camera so many nights spent unable to use the app...”
- “Camera always dropping out. Have to keep turning them off and on again.”
Video playback and motion detection recording failures
Users are unable to play back motion-triggered recordings, receiving errors like 'event file not found' or 'failed to retrieve video'. Some report no recordings at all despite enabled settings.
21
reviews
- “Motion detected videos are getting frustrating. They used to work really well, but now whenever I try to play one, I get a message saying either 'The event file not found'...”
- “Won’t let me playback motion detection videos. Set up a second camera last night for seizure tracking and can’t even view the recordings for one night...”
- “No video recording — Great app however it no longer records video when movement is detected (even though I have that feature toggled on!). Very annoying and much needed”
Forced app update with broken functionality
Users were forced to upgrade from a working legacy app to a new version that introduces severe bugs, including audio-only mode, login issues, and inability to access features.
19
reviews
- “Forced to update to an app that doesn’t work — Can never get the camera feed on the new app and can’t use the old one as you have removed access.”
- “The worst update ever. I used to love the app, but after the last update I can’t get an image from the camera...”
- “New app is useless — Didn’t want to change the app but was forced to redownload when old app stopped working.”
Login, authentication, and account creation failures
Multiple users report being unable to create accounts, log in, or verify email addresses. The app claims credentials are incorrect or fails to send verification emails.
14
reviews
- “Can’t create a login — I have tried multiple times but I can’t create a login in as I never receive a email to confirm the account.”
- “I have downloaded the app and created an account and it asks me to verify my email address to complete set up - no email has been sent.”
- “Try to log in and it says you don’t have an account. Try to create account and it says your credentials are wrong 🤦🏻‍♀️ useless”
Push notifications and alerts not working
Critical safety features like push notifications for motion or sound events are failing entirely, with users reporting days without alerts despite proper device setup.
13
reviews
- “No push notifications anymore — App not sending push notifications anymore which is a safety feature with little ones.”
- “Notifications not working — I used to love the app but then the notifications on my phone stopped working.”
- “The app will not let me sign in error comes up saying your email, password or selected region is incorrect. Previously app would log me out randomly.”
Region selection and localization issues
Users in specific regions (notably Australia) cannot find their country in the app's region menu, preventing account creation and full functionality.
8
reviews
- “Unable to access app as it does not allow me to select the region for Australia”
- “Can’t create a login — I have tried multiple times but I can’t create a login in as I never receive a email to confirm the account.”
- “Unable to select region for Australia — Unable to access app as it does not allow me to select the region for Australia”
App performance and usability degradation
Users report extreme slowness, lag, crashes, and unresponsiveness after updates, making the app nearly unusable for real-time monitoring.
15
reviews
- “So SLOWWWWWWWWW I HATE IT — Slow!!”
- “It’s so slow and clunky. I think I hear a noise so I open the app. It takes so damn long to load...”
- “Keeps Crashing — My app every time I open it, it just kicks me out of the app straight away.”
QR code scanning and device pairing failures
Users are unable to scan QR codes to add cameras, even across multiple devices, rendering the setup process impossible.
6
reviews
- “Camera doesn’t pick up QR code — Tried a couple phones to scan QR code with the camera but doesn’t pick up”
- “Unable to add cameras in iPhone 17 Pro series phones — App was functioning great until we upgraded to the latest iPhone 17 Pro series. Now we are unable to add the cameras to the app using the QR code...”
- “The app constantly forgets camera and I have to add it every day to the app by scanning barcode from the parent’s unit screen.”

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