What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

17 reviews·6 themes

Playback functionality issues
Users report consistent failures in playing recorded videos, including inability to fast forward, rewind, or adjust playback speed, and frequent need to restart the app to navigate recordings.
8
reviews
- “Play back isn’t working I installed and uninstalled lots of time plz fix this”
- “Problem in Playback — Need to close the app and reopen in order to move to a particular time while watching the recording.”
- “Cant play recorded vdeos — Cant play recorded video since last update”
Fast forward and playback speed controls missing or broken
Multiple users highlight the absence or failure of basic playback controls like fast forward, backward skip, and variable playback speed (e.g., 2x, 4x).
5
reviews
- “When trying to fast forward the option is not working snd also there is no option to move 10 sec forward or backward.”
- “Fast forward option — Very pathetic service when it comes to fast forwarding.”
- “Unstable and no option to control video speed — It feels like developed by naive developers. It's very unstable and no option to increase or decrease feed playing speed.”
App crashes and instability
Frequent app crashes, especially during camera viewing or playback, and general instability across devices and network types.
4
reviews
- “App crash — Always crashes when try to see the cameras.”
- “Can’t open app — Since last Saturday, app is not working App server is failed Please improve it earlier”
- “Still it’s not working since 5 days”
Network connectivity issues on 5G
Users report that the app fails to function properly on 5G networks, despite working fine on LTE and Wi-Fi.
2
reviews
- “App doesn’t work properly on 5g — The app works good on lte net and wifi but on 5g it doesnt work properly. Please fix this issue”
- “Always shows network unstable — Very bad always shows network unstable”
Two-way audio failure
Users report persistent errors preventing the use of two-way audio feature with their NVR system.
1
reviews
- “There is always an error in TWO-WAY audio. — Cant use it for 2 way audio on nvr.”
General poor quality and user dissatisfaction
Broad complaints about overall poor app quality, lack of development maturity, and frustration with the product as a whole.
3
reviews
- “Sales is ok but service is pathetic — I purchased “Prama 2MP Full HD CCTV kit with 4 Channel DVR + 4 Outdoor Cameras + 1 TB HDD + JK Vision Wire/SMPS” through Amazon, after couple of months 2 cameras stopped working, when I reached customer care they are saying need to approach”
- “Very bad experience — Quality and operation are very poor”
- “Unstable and no option to control video speed — It feels like developed by naive developers. It's very unstable and no option to increase or decrease feed playing speed. Can't repeat particular part from the video feed.”

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