What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

127 reviews·8 themes

Persistent Game Crashes and Freezes
The game frequently crashes on launch, freezes during gameplay, or becomes unresponsive, often resulting in lost progress and frustration.
28
reviews
- “Game Now Crashes Upon Launch - Nonfunctional on new iPhone 16 Pro with latest iO”
- “I cant even get past the first few seconds of play and it freezes. Closed and reopened 3 times and it freezes at the same place”
- “The game which is bad, and when I buy coins to use for hints, I go to use a hint, and it won’t show me the hint. I would like a refund for my stuff. This is ridiculous.”
Unplayable Puzzles and Glitches Prevent Progression
Core puzzles and mini-games are broken, unresponsive, or glitchy, preventing players from advancing despite completing steps correctly.
34
reviews
- “Stuck — I noticed on three different games it will tell you nothing to do here now, yet there is and I’ve done the steps nd it won’t go further. Wasted many gems and coins”
- “The circle puzzle is off — Playing the frightslyvania game and I have questions - is the rotating puzzle in the bar supposed to be so out of alignment? Cuz it’s hard to really make out what piece goes where?”
- “When tapping on some of the objects, I literally have to beat my screen”
Broken In-App Purchase and Reward Systems
Purchased items (coins, gems, keys) are lost, consumed without effect, or not restored after crashes, leading to financial loss and distrust.
25
reviews
- “I have made some purchases for gems and coins. When I use gems to skip mini games, the game closes out but it still takes my gems away. It’s happened about 6 times now.”
- “Used to be good — This new key system that they use is ridiculous. Wait time is like a week and you can’t enter a new adventure now without them.”
- “Has wasted my purchases — I’ve been kicked out of the game 3 times when I have used the jewels I bought to which I do not receive the skip a game so I have to do it again. No capability to watch ads to earn jewels or coins”
Failed or Non-Functional Ad-Based Rewards
Ads for free hints, coins, or gems fail to load, play, or deliver rewards, forcing users to pay instead of earning content through ads.
20
reviews
- “Won’t let me watch ad — Love this game but won’t let me watch the ad for a free hint.”
- “Can’t access videos for ads — I wanted to play this, but when I ran out of hints, I tried several times to watch an ad, but the ad would not load.”
- “Flawed reward system — The game could be good, but the next action is sometimes so obscure a hint is necessary. This would be fine, except their ad reward system to get coins NEVER works so your only option is to purchase coin packs. Seems like a scam to get mone”
Poor User Interface and Unintuitive Controls
Touch targets are misaligned, unresponsive, or poorly placed; navigation and object interaction are confusing and frustrating.
18
reviews
- “A shame. Bad design — I love these types of games and think this one is beautiful. I hated it in the first 5 minutes and couldn’t not get over the bad user interface. Good luck figuring out how to move a puzzle piece where you want.”
- “The help is not helpful, you can’t get anywhere, touch, touch, touch, touch, and nothing freaking happens. So frustrating I cannot delete this fast enough.”
- “It feels like all I do is click over and over on parts until they finally open, inside the game. Very slow response is frustrating because you’re trying to find clues, and have to go over and over clicking items, that may or may not decide”
Lost Progress and Data Corruption
Player progress, saved data, coins, gems, and purchased items vanish unexpectedly after crashes, reinstallation, or updates.
15
reviews
- “I’ve lost coins, gems and now the stupid keys are included I’ve even lost those as well. I’ve sent emails just to be ignored.”
- “Frozen and keys. — Any game I play was so slow to pull up. I had to uninstall then install many time. I got 65 coins and 8 rubys but now I installed this game then it showed 5 coins and 1 coins.”
- “My game freezes and some tool are stuck or missing”
Unclear Instructions and Poor Puzzle Design
Puzzle objectives are ambiguous, poorly explained, or logically inconsistent, making completion impossible without external help.
14
reviews
- “Too many bugs and glitches — This game would be great but so many of the puzzles have glitches that do not allow you to solve them. I’ve done multiple different episodes and each of them have had some sort of problem with a game or puzzle that doesn’t allow me to conti”
- “No direction — The instructions are not clear at all. The like mini games don’t really give you a great explanation of what is needed to pass. The tutorial didn’t really help either.”
- “The game is extremely glitchy. Some of the puzzles don’t allow you to do what you’re supposed to do to complete them. Which forces you to either start a whole new story without completing that one or to use gems to bypass the puzzle.”
Server Errors and Loading Issues
Game fails to load due to server errors, black screens, or extreme loading delays, particularly after updates.
9
reviews
- “What is going on? Are the issues due to the recent update? Another day where I open the app to play and get an “Server Error” message and can do nothing.”
- “The last 2 levels of the new event are still locked… and there’s a glitch with the loading like it takes forever for it to load it shows just a black screen for at least a minute sometimes”
- “Game won’t open — I haven’t been able to open the app in weeks. The screen goes black, and I wait for it to open but it crashes every time.”

First load takes ~60–120s. Cached after.