What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

57 reviews·8 themes

Failed Pro Subscription Activation
Users report paying for a Pro subscription but never receiving the upgraded account status, with no confirmation or resolution despite contacting support.
12
reviews
- “I paid $120 to get pro，but I still is free plan”
- “Never got what I paid for — I pad for a monthly subscription but I could never do anything but use it in free mode.”
- “Tried to buy pro but kept free features — Doesn’t upgrade to pro account despite wasting $20, says I already have a pro subscription even though account is stuck on free mode.”
App Crashes and Freezes on iOS
Frequent crashes, infinite loading screens, and UI freezing issues reported across multiple iOS versions, rendering the app unusable.
9
reviews
- “Keep loading when open the app”
- “Crashes — This app sounded like a great idea but it needs a lot of work.”
- “App is freezing and not working properly.”
Poor Customer Support and Response
Multiple users complain about unresponsive or nonexistent customer service, especially regarding billing, subscriptions, and account issues.
8
reviews
- “I sent emails but no response. They are terrible responding to customers.”
- “Non existent customer service. — I'm extremely disappointed with the lack of support.”
- “I have had an open ticket for over 2 weeks and still no response.”
Missing Features in iOS App vs Web
Key features available on the web version (e.g., custom agents, reader, persistent login) are absent or broken in the iOS app.
7
reviews
- “Missing feature in App — One of the best features of you.com, the custom agents, is completely absent from the iOS app.”
- “No reader.”
- “Used to be great — Used to be great, though pretty glitchy. Now not usable - forces sign-in every time I open the iOS app...”
Billing and Payment Issues
Users report double charges, inability to pay via web, and confusion around payment processes, often leading to refund requests.
5
reviews
- “Double charged again!!! — I was double charged again for the entire year and its second time it happened.”
- “same issue repeats for over a year — edit: the following week: out of desperation and an increased urgency of my work, i thought i’d give in and pay for the pro plan, but as it turns out, it is impossible to pay for a subscription even on the web”
- “CANT OPEN APP PLEASE FIX — APP DEVELOPERS NEED TO FIX BUG I CANT OPEN THE APP AT ALL I EVEN UNINSTALLED IT AND IT STILL WONT OPEN”
Unreliable AI Functionality and Results
AI responses are inconsistent, delayed, or blocked due to 'high demand' errors; some users report censorship or inaccurate information.
6
reviews
- “AI stops functioning after a few answers — After the AI answers you about 5-10 times. It is stuck on a high demand error forever.”
- “Censored & broken — For days now every question either returns Due to high demand, I'm experiencing issues briefly...”
- “Unreliable results — I had been an avid follower of the You app for months, relying on its advanced algorithms to provide me with accurate results. So when I began to notice inaccuracies emerging in the data it was providing, I was disappointed and frustrated.”
Poor User Experience and Design
Users criticize the UI as confusing, outdated, poorly optimized, and overly promotional of the Pro plan.
6
reviews
- “WAY TOO MUCH promotion of the pro plan — I can appreciate that the company is focusing on its cashflow. But every time I click on something in the main screen, I get diverted to you.com pro.”
- “Should have a friendlier user interface. — Needs easier use. Like a model that uses the best ai and sources to get the best overall answers etc.”
- “uI — uI need improvement and bugs.”
Privacy and Security Concerns
Users express distrust in the app's privacy practices, citing tracking, weak policies, and lack of real privacy protection.
4
reviews
- “privacy and security issues — you have no privacy and security with this app. their privacy policy is crap.”
- “No privacy — I even with tracking protection on this app allowed everyone to tap in thank god for Apple privacy report.”
- “Tacking Protection — Good news. Finally, an app that offers Tacking Protection. Check the typo in your settings.”

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