What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

3 reviews·4 themes

Frequent ad errors and unresponsive roulette taps
Users report excessive ad errors and the roulette feature frequently not responding when tapped.
8
reviews
- “広告エラーが多すぎる — ルーレットタップしても動かないことが多すぎる。早く改善して”
Unfulfilled rewards from referral code events
Players entered referral codes during Japan-exclusive events but received no rewards despite following instructions.
6
reviews
- “なぜ？ — 日本限定のイベントで紹介者コード入力、他のM2Eの利用履歴でさらに報酬があるとのことでやってみたけど結局何も送られて来ず、情報だけ渡す羽目になりました。”
Failure to receive authentication codes for identity verification
Users repeatedly fail to receive verification codes during the identity verification process.
5
reviews
- “んー — 何度やっても本人認証で認証番号が届きません。”
Slow or unresponsive customer support
Users complain about delayed or lack of response from customer service after submitting inquiries.
4
reviews
- “問い合わせの返信も遅いです。”

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