What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

29 reviews·8 themes

Message limits and compute points system
Users are frustrated with the new message limits and compute points system, feeling it makes the app unusable without a paid subscription and calling the change a downgrade.
14
reviews
- “limited chat — i really like this app and im using it since 2023, yet the switch between limited chats is really annoying. i can barely send anything anymore, really disappointed.”
- “MAKE IT BACK LIMITELESS — The app is good IF YOU WOULD CHANGE THE RESPONSES LIMITE!!!!”
- “The update is such a downgrade — It‘s a good app HOWEVER since the new update it’s just been more annoying. The limited messages I can understand, but the filter is terrible.”
Poor performance and crashes
Multiple users report significant lag, slow response times, and frequent crashes, especially on newer devices like iPhone 13 Pro.
5
reviews
- “crashes und lags — on the iphone 13 pro, i got several crashes while using claude on its generation.. also it starts to lagging alot, basically the app is only stable if not used much”
- “Slow — The app is extremely slow”
- “Not good new update — New update is not good its very very slow”
Forced phone number verification
Users are outraged by mandatory phone number registration, citing privacy concerns and violations of GDPR/DSGVO regulations.
6
reviews
- “Mandatory cell number — Apps forces you to provide a cell phone number to simply start it, to ask question. Yeah, that’s a hard no from me!”
- “Telefonnummer wird erzwungen!!! — Wie unseriös ist das denn?”
- “Zwang zur Telefonnummer-Verifikation — E-Mail-Verifikation wird alternativ angeboten, aber anschließend geht es trotzdem nicht ohne Telefonnummer weiter. Schwachsinn.”
Unwanted content filtering and overblocking
Users report that the content filter is overly aggressive, blocking normal conversations (e.g., about chess) and rendering the app unusable.
3
reviews
- “The filter works a little too well — The filter is filtering all my conversations with bots. It essentially made the app unusable.”
- “The filter is filtering all my conversations with bots. It essentially made the app unusable. If you put in an NSFW filter that’s fine, but at least let me have a conversation about chess.”
- “The update is such a downgrade — It‘s a good app HOWEVER since the new update it’s just been more annoying. The limited messages I can understand, but the filter is terrible.”
Missing bulk chat deletion feature
Users request a way to delete multiple chats at once, expressing frustration that they can only delete individual chats after opening them.
2
reviews
- “Könnten sie ein Update für die Chats Löschungs Button integrieren — Es wäre sehr speziell ein Lösch Button für die ganzen Chats in der App zu haben nicht nur wenn man auf einen Chat klickt das man schon benutzt hat und man es nicht über die Homefläche von der Home - App Button direkt Löschen dürfte wäre ech”
- “STOP DELETING MY BOTS — Please stop doing that it’s killing me”
High pricing and perceived value mismatch
Users feel the subscription cost (€300/year) is excessive for the features offered, especially with message limits in place.
4
reviews
- “Viel zu teuer💵💰 — 300€ im Jahr ist einfach zu viel für eine App.”
- “300€ PER YEAR IS WILD BRUH”
- “The new update with the compute points is a huge joke on top of the huge joke of all the changes Poe has rolled out recently.”
Account termination and lack of transparency
One user reports being terminated without notice despite a valid contract, highlighting poor communication and customer service.
1
reviews
- “failed to fulfill this contractual obligation — Dear Sir/Madam, I am writing regarding the termination of my membership on October 28th without prior notification, despite my contract remaining valid until November 13, 2023.”
File attachment failures
Users report that file attachments no longer work, receiving error messages stating files must be smaller than 0 kB.
1
reviews
- “Dateianhänge funktionieren nicht mehr — Bei Dateianhängen kommt jetzt immer die Meldung, dass diese kleiner als 0 kB sein müssen.”

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