What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

63 reviews·8 themes

Misleading Free Trial and Auto-Renewal Scams
Users report being charged immediately upon starting a 'free trial' after agreeing to auto-pay, with no actual trial period and demands for refunds.
12
reviews
- “FRAUD: FAKE TRIAL — Don’t fall in their trap. They lure you in the name of free trial. I wanted to run a free trial so approved the autopay and on accepting they immediately debited the amount without free trial. I NEED REFUND.”
- “Fraud — This app is a fraud, they said free trial but debited my money I soon as I started my trial and accepted autopay. Refund my money thugs.”
- “Taken Subscription Money — Not refunding very bad app”
Persistent 'High Traffic' Errors After Purchase
Users who paid for Pro or annual plans continue to receive 'Genie is experiencing high traffic' messages, rendering the app unusable despite payment.
8
reviews
- “Not working after I purchased the Pro version — Once I made the purchase for annual plan, this app has not been functioning well. Continuously showing the following message: “Genie is experiencing high traffic at the moment.””
- “Problem using app — Most of the time it’s not provides me any answer and receives the following message. Genie is experiencing high traffic at the moment...”
- “Genie not responding — Every time I want to use this app which is paid app , it says there is too much traffic , pls try again , I have written to the customer support and I haven’t received any response since last 5 days”
Poor AI Quality and Inaccurate Results
Users report the AI gives incorrect, inconsistent, or nonsensical answers, including false statistics and irrelevant responses.
10
reviews
- “Wrong results — I asked how many youtube channel were there in 2018 It said 1.8 million Then again in new chat it was 18million Again another chat it said 500million Its fake !! 🤣🤣”
- “Very wrong answer giving”
- “When you ask a question, the answers are very bad. When asking about a app, the app it tells us does not exist”
Unfair Pricing and Paywall Restrictions
Users criticize the app's pricing model as excessive, deceptive, or exploitative, especially when features are locked behind paywalls after minimal free access.
7
reviews
- “Questional pricing — For an app that charges 100$ for a year but 10$ for a week is using a questionable pricing method and should be treated as a scam. SCAM.”
- “Everything is paid — Everything is paid”
- “Only 3 days free not free version — Bad”
App Functionality and Technical Failures
Reports of crashes, non-responsive interfaces, failed uploads, PDF reading issues, and inability to open the app despite updates.
6
reviews
- “App is not opening. Stuck — App is stuck and not opening. Did update but still same issue”
- “Upload issue — Even after paying amount for trial, image upload file size limit is there, max 5mb.”
- “Not able to read 3page pdf even — Not able to read pdf”
Loss of Features and Regression After Updates
Users complain that previously available features (like GPT-4) were removed after updates, and functionality degraded significantly.
4
reviews
- “Loss of features — I have purchased the paid model but suddenly GPT4 is no longer available. Please address this issue”
- “BRING BACK THE OLD GENIE! — I used to like this app a lot but since you did the 6.20 upgrade, I’m having problems!”
- “Was good before! — It was very good before but now it focuses only on the text and numbers in the image. Earlier it seemed to be smarter!”
Fake Reviews and Misleading Marketing
Users accuse the app of having fake positive reviews and misleading advertising that lures users into downloading and purchasing.
4
reviews
- “5 Star reviews are all fake. — 700/ week and you don’t even get to see a single trial . Suspicious ! I landed here with misleading ads.”
- “Fake review — All review are fake 😡😡”
- “Fake — Its a fake chatgpt app don't buy”
Poor User Experience and Interface Issues
Criticism of confusing navigation, poor UI design, forced payment prompts before trying the app, and lack of essential features like mic input.
5
reviews
- “Confusing — Very confusing and not Interacting”
- “Bad UI — How do you expect me to select a payment pla even before trying out the genie ?”
- “Not having mic mode — Very very bad does not have mic mode”

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