What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·9 themes

eBay Live and Notifications
Complaints about the new eBay Live feature and notification system
43
reviews
- “Notification button — You removed the notification button, the thing I used every day, for a useless live button I will never ever click on.”
- “STOP live videos — You are eating up my data with the ebay live videos. JUST STOP ALREADY!!”
- “EBAY LIVE SUCKS AND SHOULD BE REMOVED. — BRING MY NOTIFICATION BACK‼️ now they just add up because I don't waste time tapping multiple sections to find the notification.”
Fees and Charges
Complaints about high fees and charges on eBay
24
reviews
- “Fees are ridiculous — Buying and selling other more affordable places like mercari, depop, whatnot.”
- “eBay Charges Hidden Fees and Misleads First-Time Sellers — I tried using eBay to sell a used phone for the first time, just to test how the listing process works.”
- “fees too high — selling fees are way too high. 15$ fee for 100$ sale . also remember they do not pay you until about 24hrs the item is delivered to the buyer.”
Customer Service and Support
Complaints about poor customer service and support on eBay
23
reviews
- “Poor customer service — The app works well, but I'm giving one star due to poor customer service.”
- “customer service is NONEXISTENT — absolutely worthless customer service.”
- “Terrible customer service — Account was suspended for a reason that I’m unaware of, when contacted, they said they don’t provide reasons and said “we must end this call now” and hung up on me…”
App Performance and Bugs
Complaints about app performance, bugs, and glitches
20
reviews
- “App crashes!!! — I spent like 20 minutes writing a review at the very end the app crashed.”
- “GLITCH ALERT!!!! — GLUTCH!!!! Another glitch! I can’t finish the checkout.”
- “App is barely functional — There is no way this is the real app. I can barely use it.”
Scams and Fraud
Complaints about scams and fraud on eBay
17
reviews
- “Scam!! — This app allow ways to get scammed without getting your money or merch back.”
- “eBay is a scam — If I could give 0 star I would, but since I can’t, I’ll give it a one star because my first week using eBay they had me verify about three times and after I verified for three times they let me use the app like normal but then I had to wait”
- “SCAM — I understand they have to make money but they’re absolutely SCAMMING people.”
Search and Filtering
Complaints about search and filtering on eBay
8
reviews
- “Search does not work any more. — Up until recently, I would give the eBay app 5 stars. But for the past week, the search function does NOT work.”
- “Garbage Search Results — App is trash. It has a slick interface, but you get way fewer results from searches.”
- “Search Option on iPad App — Search option on iPad app does not generate results.”
Account and Login Issues
Complaints about account and login issues on eBay
7
reviews
- “Can't log in — I have not been able to log in since the last update.”
- “Cant sign in — What's wrong with ebaY, I can't sign in when 04/26/2026 16:55 est.”
- “Signed up to sell, but account got suspended soon as I made my eBay business acc — I signed up for a eBay business account my eBay account has been suspended because of a violation of the eBay site policy billing method”
Selling and Shipping
Complaints about selling and shipping on eBay
6
reviews
- “Selling — Sold an item to where they are holding my money for a month before release they say cause of it being a high cost item but they don’t say what they consider high cost and I pay for instant release of money and still won’t release it.”
- “Open shipping — Open international shipping to Saudi Arabia”
- “Delivery Dates Not to be Trusted — Don’t go off their delivery windows, they treat those windows as a “goal” vs actual timeframes for delivery per their own support.”
Payment and Refunds
Complaints about payment and refunds on eBay
5
reviews
- “Payment Holds Are 30 Days — I have been a buyer on eBay since 2020 and decided recently to try to sell on eBay.”
- “Money back — I order an item and it was a scam. eBay’s money back guarantee is a joke.”
- “Refund request — This platform is suck , bought shoes from buyer he didn’t send them to me , asked ebay for cancellation they rejected then asked them to refund told me that I will get refund on 26 th April , I didn’t get it then called them and they told m”

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