What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Connection Issues

  Difficulty connecting the app to the TV or maintaining a stable connection

  63

  reviews
  • “I have to uninstall and reinstall this app before it will connect to my TV. Literally every single time.”
  • “The app is completely non functional, crashes as soon as you try to connect to a device”
  • “My remote will work fine for a couple days then out of nowhere it disconnects with a message stating “device not found””
• Remote Control Issues

  Problems with the remote control functionality, such as unresponsiveness or difficulty navigating

  23

  reviews
  • “The app does not control our Roku TV. I have to use a third party app that interrupts the use of the remote to play ads.”
  • “The remote barely connects to tv, makes it extremely hard for remote to connect even when both are on WiFi”
  • “The shortcuts on the bottom of remote screen are too easy to bump when using remote and constantly change channels”
• Unauthorized Charges

  Unexpected or unauthorized charges to the user's account

  8

  reviews
  • “Roku is charging me for stuff that I have not even subscribed to, it’s insane and no customer service number whatsoever”
  • “Unauthorized charges. Cannot intuitively cancel unwanted subscription or mystery charges that I do not recognize”
  • “I keep getting charged for subscriptions I didn’t make and I’m always having to call about my cameras and redoing my subscriptions”
• App Crashes and Freezes

  The app crashes, freezes, or becomes unresponsive

  17

  reviews
  • “This is the most frustrating apps I’ve ever tried to use- freezes every few minutes, must be rebooted a hundred times per show”
  • “The app is absolute trash. It doesn’t work as advertised, constantly freezes up, uninstalled the whole thing and reinstalled it again and it got worse”
  • “Constant crashing, any Bluetooth constantly gets dropped. Just get a 3rd party app that does the job right”
• Ads and Commercial Issues

  Problems with ads, such as excessive or intrusive advertising

  10

  reviews
  • “There are sooo many ads”
  • “So many ads, when watching various platforms on my Roku, the amount of ad breaks and length triples versus watching on my laptop or phone”
  • “Remove adds on remote, there should not be adds on my remote”
• Setup and Configuration Issues

  Difficulty setting up or configuring the app or TV

  8

  reviews
  • “I was trying to make my tv go down and it did not show up on the app”
  • “Impossible to change or delete credit cards, cancel subscriptions or talk to a live customer service rep!!!!!”
  • “It would not connect to my tv or it would for like 2 minutes, just don’t get it”
• Subscription and Billing Issues

  Problems with subscription management, billing, or payment

  6

  reviews
  • “I already pay for bet plus but Roku wants me to pay again through them to watch it”
  • “Free Trials Not Free - Beware! I chose a free trial for BritBox on 4/17, and am getting the runaround trying to cancel it before the 7-day deadline”
  • “They make it pretty hard to cancel things geez”
• User Interface and Experience Issues

  Problems with the app's user interface, navigation, or overall user experience

  5

  reviews
  • “Terrible UX, completely nonfunctional much of the time”
  • “The app is very slow and disconnects easily. My device and my app is updated and I’m still having connections issues”
  • “This is the worst TV viewing app I’ve ever used. Viewing ROKU shows in the browser is equally bad”