Je viens régulièrement en France pour rendre visite à mes parents. Forcer les gens à acheter des tickets/cartes physiques en 2026 est un choix … étrange, for lack of a better word.
Facile d’utilisation
I travelled for a few days to Paris and I downloaded the app to use as I was told it was the easiest thing to use. I bought a day pass for €12 and when I went to use it, it wouldn’t let me through. I went to the help counter and the guy said that it should be working and for some reason it’s not. I had to spend an extra €2 to get the physical card to use and had to buy another day pass so I lost €12 euros for nothing. I also have tried to call and it either hangs up on me or doesn’t let me talk to a real person. I’ve tried their chat bot which just tells me to call and I can’t write to them because it just tells me to contact them through the app. You also need to have an account with them to chat with anyone which you can’t get unless you have a EU or UK phone number which I don’t have. This app was a total waste of time and money.
Unfortunately, you can’t create an account with this app if you have a US phone number, so it doesn’t work.
Accurate, affordable, easy to use. I love the metro!
I bought Metro tickets here, they weren't provided after payment. I needed to open an account to access them but that wasn't allowed because I have a US phone number. I will be disputing the charges with my credit card company. Total waste of everyone's time.
Really wanted to be able to buy a Navigo pass for my weeklong trip in Paris, but it blocked me. Then it said to contact the site administrator to unblock me, and I wasted another half hour on the horrible website trying to figure out how to do that. Ultimately successful.
My family and I purchased 7 tickets and entered. Man saying he was police charged 70 euros for each adult after we entered, claiming multiple passes didn’t work. He saw we had purchased a pass for all of us but still fined us. He did the same thing to a family behind us. Seemed like a shake down.
I downloaded the Ile-de-France Mobilités app in order to purchase public transportation tickets for myself and my family during an upcoming visit to Paris. When I tried to create an account, I immediately received a message that I was “blocked.“ I then attempted to contact the developers through the contact form in the app but, despite having completed all required entries, never got not the ok to “submit” my message. How can I create an account to purchase a Navigo card or RATP tickets for my trip?
I tried to set up an account. It did not like the password. Next time I tried I got. Message said I needed to contact the developers, but didn’t give me any way to do so so basically I can’t sign up and use this service. It’s useless therefore.