Premier Agent

I need help with my account. Both their automated chat and phone support will not work with me since they are unable to associate my phone or email to an account. The same email that I can login with and the same phone number in my profile.

App works great!

I have missed so many opportunities because after I answer the phone, the property page doesn’t show up. It will start giving the person’s name and info but my screen still has the page from when I first answer. You can’t accept a lead when the accept button isn’t there to press. Often times, I’m trying to get it to do something and someone else claims it. It’s super frustrating!!

The app appears to need some updating. Every time I open the app it freezes so I have to back out and close the app out and then open it back up again

I spent 2000$ on this app and they gave me nothing but fake leads a waste of money I wouldn’t suggest it for no one

I use to get great leads from Zillow… this year has been AWFUL! They call with a lead and then it’s like ooppp sorry they didn’t come to the phone. I’m very frustrated. I will no longer be spending my hard earned money on Zillow. Can’t get anyone to email back or chat back on support. It’s like they are coming up with fake leads just so they can say they sent you X amount of “connections” garbage. If I could give ZERO starts. I would.

Zillow is so dishonest and inept. They just steal your money well, they let people like inspectors and house cleaners use all your leads use your paid leads. You would get better. Real Estate leads holding a cardboard sign up on a street corner.

Zillow had the best lead service available. Since january of 2025 they changed all the direct connections and they do not pre vet leads anymore. Most leads will can el the showing the day of or never show up. They will send maybe 1-2 leads a month that are ready to go and want to go through the process. Ive asked for refunds for the month many times. They need to go back to the lead systems they had in 2023 where real people verified the leads ahead of time. This service has gone way down hill. They have done nothing that I know of to help give agents an advantage in the market, they just keep pushing more monthly money for each agent. They arent hearing all the problems and they do not want to fix anything. August 2025

I was using Zillow premier agent and I was unhappy with it so I reached out to my rep and told her I was not sure if I wanted to continue. She sent me a picture of my subscription and it said canceled right next to it so as anyone else would’ve thought, I believed she canceled it. Well, that wasn’t the case, a month later I get charged almost $400 for this horrible service. I’ve been trying to reach out to Zillow via phone, Facebook, and their help support website and after at least two months I have gotten nothing back. I am currently disputing the charge of my credit card company, which has been a whole other nightmare, but I would never recommend Zillow to anyone.

I have deleted and reinstalled this app several times. It continues to freeze up when I get a lead