What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

94 reviews·8 themes

Paywall for basic functions (save, edit, export)
Users are frustrated that core document functions like saving, editing, exporting, or printing require a paid subscription, often only revealed after significant time spent working.
38
reviews
- “YOU MUST PAY TO SAVE DOCS — I would’ve loved to know that there was going to be a fee in order to save my document BEFORE i spent 30 MINUTES EDITING IT. App deleted.”
- “Bait and switch — Yeah it works for free until its time to save your document. Real scummy.”
- “I can’t save my typed work unless I pay — The app did not help me achieve what i wanted. Too many restrictions when using it for free, I can’t even save a work that I have typed just because it is free and I have to pay before i can save my work.”
Misleading free trial and hidden subscription costs
Users report deceptive marketing where the app appears free but locks functionality after a short trial, with no clear cancellation path or warning about charges.
21
reviews
- “DO NOT USE. No way to cancel free trial — Like others, I found that there was no way to use the features in this app without signing up for a 3-day free trial. I decided to give it a go, but after signing up, I found there was no way to end the trial without being charged.”
- “Charged after canceling — I tried the trail it didn’t meet my needs . I canceled it after trying to change a document and they still charged me days later.”
- “Ridiculous Trial Terms — 3 day free trial was really 2; couldn't cancel payment with either apple or paypal.”
Inability to cancel subscription or refund issues
Multiple users report being unable to cancel subscriptions, receiving unauthorized charges, or facing difficulties getting refunds despite cancellation attempts.
15
reviews
- “No cancel button — Apple is letting these apps steal your money!! There is no cancel button, I can’t cancel.”
- “Cant unsubscribe — Paid the 0.99 for the pro weekly plan, now it wont let me unsubscribe so i wont be charged more. Terrible”
- “Trying to get refund — Canceled account as soon as payment went thru can’t find email to contact”
Poor performance and technical bugs
Users experience crashes, freezing, data loss, failed imports, and unresponsive interfaces, especially on iPad or older devices.
14
reviews
- “Keeps flashing back, can’t open — Keep flashing back ,can’t open”
- “Bugs — Whenever I go to edit my document it just shuts out from my screen.”
- “KEEPS DELETING MY STUFF — EVERYTIME I HIT SAVE IT DELETES ALL MY INFO IT TOOK 30 MIN TO PUT IN SO NOW I HAVE TO GO KMS THANKS A1 WORD”
Excessive and intrusive ads
Users complain about constant pop-up ads, banners, and prompts to upgrade that disrupt workflow and make the app unusable.
12
reviews
- “Always money — Why is it that app creators can’t make basic things free what’s the point of 40c to use a app??? Especially when creating art you don’t even need money for that…don’t use this app not worth it”
- “Pay to Write a Document!?! — ...reminder every 60 se”
- “Worst app too much ads and you have to pay for simple things don’t download”
User interface and usability issues
Criticism of confusing navigation, missing toolbars, forced portrait mode, poor formatting handling, and lack of intuitive design.
10
reviews
- “Where is the freaking toolbar? — Trying to create a word document has been unbearable! I thought this would be useful to type essays on my iPad instead of a laptop, but I have had no luck.”
- “Not interested in being forced into portrait mode — I have a tablet cover that makes it difficult to use apps in anything but landscape mode, and it's aggravating when apps force me into portrait mode.”
- “Needs work — Its usable but ux is really annoying, everytime I try to replace text with new text the formatting is messed up.”
False branding and misleading identity
Users feel deceived by the app’s resemblance to Microsoft Word or Office, leading them to expect full functionality without realizing it’s a third-party product.
8
reviews
- “Misleading app — I thought this was Microsoft office word editor but it’s a third party app.”
- “They deceive you — This is an app just to get people confused with the original Office Word. Do not even download it, isn’t going to work unless you pay for even create a new document.”
- “Deceptive Marketing — Advertised as free, and implies document creation as a feature, but requires a subscription to do anything and can only edit.”
General app quality and value complaints
Users express overall disgust with the app’s quality, calling it trash, garbage, useless, or a scam, citing lack of value for money and poor execution.
17
reviews
- “Trash — This app is absolute TRASH! Doesn’t work properly! Do not subscribe! Waste of money.”
- “Worst app ever😡🤬😤😒😫 — This app is very annoying because it is constantly asking you to get a trail right after it erases all of your very hard work”
- “GARBAGE!! — Don’t waste your time with this garbage!! Not compatible with apple or IPad! Do not download it is straight garbage!!!!”

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