What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

9 reviews·4 themes

Misleading pricing and billing issues
Users report being charged more than advertised, with discrepancies between stated prices (e.g., $13 lifetime) and actual charges ($30), leading to distrust and requests for refunds.
3
reviews
- “Good stats, cheeky payments — Says lifetime is $13 but charged me $30. So I’m going to have to dispute the charge unfortunately. Makes this thing feel a little scammy, so I’m a bit afraid to actually use the thing I paid for.”
- “Eh — It’s ok but we should be able to see more stats for free”
- “takes 30 days to get info — they charge you 9$ just to tell you after you paid that it takes 30 days and 20 minutes of setup to get “premium “ stats”
Inaccurate or incomplete data reporting
Users report significant inaccuracies in listening time and other stats, such as claiming far fewer hours listened than reality, or only showing limited song history.
2
reviews
- “Not accurate — It said I have 22 hours listening when I’m positive I’ve spent 100s of hours listening this year. Many other stats were inaccurate also.”
- “Bruh — I payed for the stupid subscription to find out I need to export everything from Spotify to get any accurate reading. It literally just showed my last 50 songs which was absolutely crazy.”
Account access and login problems
Users are unable to log in, get locked out, or cannot log out of incorrect accounts, despite multiple attempts and correct credentials.
3
reviews
- “locked out — It used to be great, a little inaccurate and buggy, but still a good app. Now I’m locked out and can’t get back in. I double checked that my password was right and tried logging in with my email and username. When I tried to change my passw”
- “Wont let you log out — I accidentally logged into an account that I don’t listen to my music on, and it won’t let me out of it. I’ve tried hitting the log out button but every time you log in it doesn’t give you an option which account you want to use.”
- “Bad — The app doesn’t show you how to cancel the subscription, the app lag the whole time”
Poor performance and app instability
Users experience lag, crashes, or general unresponsiveness, especially during login or syncing processes.
2
reviews
- “Bad — The app doesn’t show you how to cancel the subscription, the app lag the whole time”
- “Terrible — Ever since I downloaded the app I was excited to track my music, but the app was not working at all.”

First load takes ~60–120s. Cached after.