What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

17 reviews·6 themes

Unauthorized Charges and Subscription Bait-and-Switch
Users report being charged unexpectedly after short trials, often without clear consent or proper purchase safeguards, despite the app being advertised as free.
7
reviews
- “I canceled before free trial was up but was still charged on my checking account — 1 out of 10”
- “Tried 3 day trial and then was charged $49.77 — I have adhd and wanted to give the 3 day trial period a chance and today I woke up to a 47$ charge without my consent. I filed for a refund”
- “Each time locks up and pushes a charge to my bank *without* ANY confirmation or approval using normal app purchase safeguards.”
Misleading Free Trial and False Advertising
App is marketed as free but requires a subscription to access core features, leading users to feel misled upon discovering paywalls during or after trial.
4
reviews
- “False advertising — Wish I could go lower on the stars. For being advertised as free it is not free to use. I do not want something that wants you to have a subscription to do when it had said it was free to listen to.”
- “Not Wow — Really? You try to force me to buy before I even get to see if app is for me. The 3 day trail only work if I purchase.”
- “For an app that’s supposed to help you relax… this does the opposite — I was excited to try out this app but NOTHING WORKED. I could listen to maybe three sounds but could not navigate or access the categories at all to pick different sounds.”
Poor App Functionality and Technical Issues
Core app features fail to work reliably—navigation, sound playback, Bluetooth integration, and alarms are broken or inconsistent.
5
reviews
- “Kills your phone alarm — Made me late because my alarm did not go thru”
- “Bluetooth conectivity — Every time my iphone connects to the Bluetooth my car it starts playing the sleep music and I then need to pause and close this app”
- “For an app that’s supposed to help you relax… this does the opposite — I was excited to try out this app but NOTHING WORKED. I could listen to maybe three sounds but could not navigate or access the categories at all to pick different sounds.”
Unnecessary Personal Data Requests and Offensive Content
Users express discomfort with mandatory pronoun questions and perceived ideological messaging, which they associate with 'woke' culture and feel alienating.
4
reviews
- “Pronouns??? — I’m honestly confused why you need to know whether I’m a guy or a girl. That question immediately made me hesitate — and I’m sure I’m not the only one. It’s sad because you might have a good product but you let your personal situations dict”
- “Seriously? — Asks you for freaking pronouns”
- “It could’ve been — But you are a woke company no thank you”
Overproduced Audio and Poor Sleep Experience
Users report that the audio tracks are too complex or loud, counteracting the intended relaxation effect and worsening conditions like tinnitus.
3
reviews
- “OVER PRODUCED — I truly wanted to leave a good review but even the tracks meant for sleep are extremely overproduced. I simply want to hear the binaural. Not some crazy soundtrack that in fact does the opposite of putting me to sleep. “Not for me””
- “Made tinnitus worse tried to contact and it goes to an error page — I want a refund but fake contact page”
- “For an app that’s supposed to help you relax… this does the opposite — I was excited to try out this app but NOTHING WORKED.”
Non-Responsive Customer Support
Users report inability to reach support, with contact forms returning errors or going unanswered, exacerbating frustration with charges and issues.
2
reviews
- “Made tinnitus worse tried to contact and it goes to an error page — I want a refund but fake contact page”
- “Definitely not worth it — Waste of an app, do not bother paying for it, you can find this all on YouTube. Also don’t bother with customer service either, they will legitimately not answer you.”

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