Potbelly Sandwich Works

YOU HAVE TO SPEND MONEY IN ORDER TO REDEEM POINTS! If you try to order a single item without paying real money, it will TAKE YOUR POINTS and not place your order. YOUR POINTS WILL BE GONE, but you WILL NOT GET ANY FOOD!!!

Unless I am missing it- this app is missing a feature to allow customers to upload receipts in order to earn points. You can only receive points if you order directly on app/have QR code scanned upon ordering. I think it would be helpful to have another option to scan in previous orders.

I tried Apple pay and multiple credit/debit cards, the app either shows an error or endless loading screen. Absolutely unusable.

Don’t send me emails about leaving an unfinished order in the app. I was literally looking what I’d have for lunch and by the time my break approached, I already received an email from you pressuring me to complete the order. That is such low and desperate behavior. Needless to say I decided not to visit Potbelly because of that email. Good job at annoying your customers and losing a sale.

Doesn’t work. Terrible app.

Every online food ordering app should take notes from this one. Very easy to browse menu, add or subtract toppings, or apply promo codes. And the sandwiches ain’t bad either!

Door Dasher knows that the order is placed via PotBelly app. They arrive at the location and pick up your order and then cancel the pickup, sending another driver to pick up. Since you place the order via PotBelly app there is no door dash protections. You are left with the store to deal with, they can only do so much which is little. Use this app only for pickup.

What kind of sandwich shop doesn’t have the option to build your own sandwich? The app claims there’s a way, but there is no actual option for that. I don’t really see the point of a sub sandwich app that doesn’t let you build a sandwich exactly to your liking, I end up just needing to order in the store anyways.

If a store turn off their online ordering option, the app will change your normal ordering location to another location without any notice. Be careful when using the app.

There is always something wrong with this app. It just isn’t reliable on iPhone.