What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Glitchy and slow performance

  Reviews complaining about the app being slow, glitchy, or freezing

  15

  reviews
  • “App has stoped working — Out of nowhere, nothing works. And I really mean NOTHING.”
  • “Glitchy video editor — The video editor is so glitchy. It freezes, doesn’t load the videos, and makes me close and reopen it again to fix it.”
  • “Glitchy and has never stop being glitchy — I absolutely hate this app…. But, I do love the images and videos the only thing is it’s so glitchy and never matches what you edited”
• Paywalls and limited free features

  Reviews complaining about the app having too many paywalls and limited free features

  20

  reviews
  • “TERRIBLE. — I only rated this 5 stars so it could get noticed. Also, STOP MAKING 80% OF THE ITEMS PREMIUM.”
  • “Always free, welcome to the paywall — Truly a rich app is in there, unfortunately the few elements that I really needed to make something simple is nested behind a pay wall.”
  • “PAY TO PLAY! NONSENSE! — Work for an hour, then can’t even resize video without PAYING! GARBAGE! WASTE OF MY TIME, LIFE. ETC. PURE GREED!”
• Difficult to use and navigate

  Reviews complaining about the app being difficult to use, navigate, or understand

  12

  reviews
  • “Not intuitive — I hate Canva, but use it because I have to.”
  • “Not easy to navigate — You are not able to add music so easily”
  • “Extremely confusing interface, Credits run out fast — I do not know how this got a high rating, I have subscribed from the ratings and very surprised how confusing the interface menu is”
• AI integration and removal of features

  Reviews complaining about the app's integration of AI and removal of features

  6

  reviews
  • “AI Usage ‼️🚫‼️ — I have used Canva since I was in middle school to bring my ideas to life and I am very disappointed that they have teamed with AI software.”
  • “Stop putting Ai into every thing — Lost a customer here”
  • “Lost its charm due to AI — This used to be my favorite design program. However, the push to use AI slop is so sad.”
• Download and export issues

  Reviews complaining about issues with downloading and exporting files

  6

  reviews
  • “New Update Terrible — The latest update as of May 2026 will not allow me to directly download my designs to my mac.”
  • “This app is awful now! — Now you create video’s and can’t get them out of Canva I tried for 2 hours to download my video nothing worked”
  • “Slow download — When I try to download with transparency it’s taking forever to download!!!!”
• Subscription and pricing issues

  Reviews complaining about subscription and pricing issues

  6

  reviews
  • “PRICE KEEPS GOING UP — When I initially subscribed to Canva it was $7 a month. Now it’s double that.”
  • “stealing money — i downloaded the canva app, never did the subscription just the free version. I never put in my bank info either, yet randomly months after deleting the app i started getting small charges”
  • “Tired of subscription scams — They need to have where you can buy these apps in perpetuity rather than sub subscriptions.”