What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

• Login Loop

  Users are stuck in a loop where they are asked to sign in to the Authenticator app, but the app requires a code from itself to complete the sign-in process.

  63

  reviews
  • “When I try to log in, it takes me to authenticator app. After login, the authenticator app asks for totp. How am I supposed to provide that while I’m on a webview just inside the authenticator app?”
  • “I’m stuck in a loop where I need to sign in to the Authenticator app, but it requires a code from the Authenticator app to complete the sign-in process.”
  • “I try to sign in, but it says I need to open the Authenticator app to get a code, but I’m already in the app.”
• Code Not Received

  Users are not receiving the verification code required to complete the sign-in process.

  21

  reviews
  • “I never get the verification code, so I’m locked out of my account.”
  • “I try to sign in, but the code is not sent to my phone.”
  • “I don’t receive the code, and I’m stuck in a loop trying to sign in.”
• New Device Issues

  Users are experiencing issues when trying to set up the Authenticator app on a new device.

  20

  reviews
  • “I got a new phone, and now I’m locked out of my account because I don’t have the Authenticator app set up.”
  • “I tried to set up the Authenticator app on my new phone, but it won’t let me sign in.”
  • “I’m having trouble transferring my Authenticator data to my new phone.”
• Poor User Interface

  Users are finding the app's interface to be confusing and difficult to use.

  17

  reviews
  • “The app is so confusing, I don’t know how to use it.”
  • “I hate the new interface, it’s so hard to navigate.”
  • “I’m having trouble finding the settings I need to change.”
• Backup and Recovery Issues

  Users are experiencing issues with backing up and recovering their Authenticator data.

  12

  reviews
  • “I lost all my Authenticator data when I got a new phone.”
  • “I’m having trouble recovering my Authenticator data after a reset.”
  • “I don’t know how to back up my Authenticator data.”
• Notification Issues

  Users are not receiving notifications from the Authenticator app.

  8

  reviews
  • “I’m not getting any notifications from the Authenticator app.”
  • “I have notifications turned on, but I’m not receiving any.”
  • “I’m missing important notifications because the app is not working properly.”
• Security Concerns

  Users are concerned about the security of the Authenticator app.

  5

  reviews
  • “I’m worried about the security of the Authenticator app.”
  • “I don’t think the app is secure enough.”
  • “I’m concerned about my data being compromised.”