What users hate. Clustered.

1- and 2-star reviews fed into NVIDIA NIM gpt-oss-120b, grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

161 reviews·6 themes

In-app purchase requirements
Users are required to make in-app purchases to access basic features
73
reviews
- “You have to pay for almost every single thing”
- “I bought the full version to layout a few rooms that we are redesigning. I closed out of the app to discover that nothing saved.”
- “You need to pay for everything. I cant even make a house because I have to pay for it so it make this game useless.”
Limited free version functionality
The free version of the app has limited functionality, making it difficult for users to test the app before purchasing
23
reviews
- “The lite version doesn't allow you to do anything to see if you even want the app.”
- “I was not even able to test the software in the light version without purchasing the full version.”
- “You can't do ANYTHING without spending money.”
Crashing and freezing issues
Users are experiencing crashing and freezing issues with the app
13
reviews
- “It keeps crashing or freezing on my iPad.”
- “I've had this app for awhile and have create my house plans - which took months. I paid extra for every extra it offered. Now I can't even open the app! It crashes immediately.”
- “The app just times out.”
Poor customer support
Users are experiencing poor customer support, including unresponsive support teams and lack of help resources
8
reviews
- “I requested assistance from support 3 times and never got a response.”
- “I've tried to restore and even repurchase—nothing works. I reached out to support via the email address on their website, but no response.”
- “No phone # to talk to any of your people”
Lack of features and functionality
Users are experiencing a lack of features and functionality, including limited object options and no second floor option
15
reviews
- “It can't even do a basic multi-room plan without having to pay for so-called advanced functionality.”
- “No duplication of lines drawn, no objects to simplify project.”
- “You can't select and move multiple items at once.”
Misleading advertising and pricing
Users feel that the app's advertising and pricing are misleading, including hidden costs and lack of transparency
10
reviews
- “The full version is overpriced and should come with the normal download”
- “I purchased the full version unlock in description states (Enjoy every aspect of keyplan 3d with full version unlock. Unlocks every project management tool). You still have to purchase each pack individually.”
- “False advertising/No contact in App”

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