What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

56 reviews·8 themes

Poor User Interface
Users find the app's interface confusing, unintuitive, and difficult to use
15
reviews
- “Really terrible UX — If an early prototype of Windows95 met a first generation Apple Watch and had a child that was accidentslly dropped on its head, this would be the interface it produce”
- “Very confusing — I’ve used WOD for a month now and have yet to get it work like I want it to”
- “Way too complicated and user unfriendly — I’m tech savvy and an early adopter, but this app is the worst”
Map-Related Issues
Users experience problems with map downloads, display, and functionality
10
reviews
- “Maps not so great — I purchased this app for my Apple Watch S9, the maps functionality is so far behind the ability of my $46 knock-off watch it’s almost laughable”
- “Not able to download maps to Ultra — Sorry dev team, I will be happy to update to 5 stars when this is fixed”
- “Map freezes and quickly drains battery — I tried using this app for backpacking in a national forest”
Connectivity and Syncing Issues
Users have trouble connecting the app to their watch, syncing data, and exporting workouts
8
reviews
- “Does not connect to watch — This app is good but it should have a button natively on both watch and app to communicate or recalibrate”
- “Stopped saving workouts — I paid for the app and it seemed great, however I went to look at my progress and the last workout it showed was from 2 months ago”
- “Can't transfer maps to watch — I've been using this app for many years and it's mostly been great, however even after the supposed fix in 5.4 which was meant to address an issue caused by watcho OS 10.5, I still am unable to transfer maps to the watch”
Crashing and Performance Issues
Users experience crashes, freezes, and performance problems while using the app
6
reviews
- “Constantly crashes during routes — This used to be the greatest app of all time, loved it, used it constantly, now I’m debating paying $10 for another app just to merge my runs because this thing crashes multiple times during my routes”
- “Crashes - Kiss of Death — Apps like this have a pretty high bar to meet for stability”
- “Map freezes and quickly drains battery — I tried using this app for backpacking in a national forest”
Lack of Features and Functionality
Users find the app lacking in certain features, such as shoe tracking, swim tracking, and heart rate monitoring
5
reviews
- “Lacks basic features — Patently absurd to charge $8 for a 'running' app without shoe tracking, one of the most basic running features”
- “Swimming — Bought this specifically for my lap swimming, does not work, no BPM, nothing… nothing registers”
- “Cannot Get Swim to count in yards — I was very impressed with the variety of ways one can set up a watch face but there is one glaring issue, I can’t get this app to record a swim in yards”
Poor Customer Support and Refund Issues
Users have trouble getting help from the developer and obtaining refunds
4
reviews
- “Worst support — I had several questions, the the support staff only could answer one of three, all they said was “I don’t know why” don’t waste your money on this app”
- “Only compatible with Watch, Apple wouldn’t refund — The app description is misleading, the app is virtually useless without an Apple Watch and Apple would not refund”
- “I like the app however….. — I PAID FOR THE APP, now I am being prompted to tip because of ongoing expenses and development”
Battery Life and Power Issues
Users experience battery drain and power-related problems while using the app
3
reviews
- “Battery issue — Can you fix battery bug please? I can complete 3 hours only track with 100% on my fresh Watch Ultra… :(”
- “Map freezes and quickly drains battery — I tried using this app for backpacking in a national forest”
- “Use this app and you might wind up dead — When the power runs out before you plug it into a external charger on the watch or if the app crashes your Origins and tracks are wiped out”
Watch Compatibility Issues
Users experience problems with the app on specific watch models, such as the Apple Watch Ultra
3
reviews
- “Does not work well with Apple Watch Ultra — Does not work well with Apple Watch Ultra always-on display”
- “Won't install on Apple Watch Ultra 2 — This app will not install on my new Apple Watch”
- “Not for ultra 2 — Connectivity issues, can’t upload maps to watch even after troubleshooting with app services”

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