What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

158 reviews·8 themes

Deceptive pricing and subscription model changes
Users are frustrated by sudden, unannounced price hikes, removal of free features, and misleading advertising that implies the app is free when it requires payment for basic functionality.
45
reviews
- “Deceptive — Downloading the app and signing up I deceptive. I entered all info requested and chose the $0 plan only for it to want to charge me $10/month. Why list it as $0 and trap people who aren’t paying attention?”
- “Used to be free — I had this app on my phone for awhile and fell off the workout wagons and lost motivation for awhile. Don’t get me wrong it’s a great tool and I was excited to start up again when I saw sign ups were open for the Spring challenge. Opened th”
- “I’ve lost all my progress photos because of the new update — I am so sad to see that 1st phorm has gotten rid of the free version of the app. I use this app to track my progress picture over the past few years. Today I went to add a new progress picture to see where I was since the holidays and I fou”
App instability and frequent crashes
Multiple users report persistent technical issues including white screens, constant crashing, login failures, and inability to access core features like food logging or workout tracking.
38
reviews
- “Very Glitchy App — This app is so glitchy. It’s very frustrating. I’ve contacted support and they are very responsive, but every time I do what they say, something else doesn’t work.”
- “White screen — Can’t get past entering my info, I get a white screen of death. Tried deleting the app and reinstalling. Tried opening several times. Bummer! I’ll try again tomorrow and if I get the same thing, I guess I’m cancelling 🙁”
- “Constant crashing for a paid app 😡 — Camera keeps crashing. For $14/month this is a joke to be charging but required for my trainer.”
Poor data integrity and loss
Users report that their logged food, water intake, workouts, and progress photos are frequently deleted, not saved, or inaccessible after updates or logouts.
29
reviews
- “Do Not Use! — This app used to work, but now it doesn’t save any information you put into it. Impossible to track progress and they make you pay for it”
- “Can’t even create a profile — The quality of this app is terrible. Can’t even create a profile to start looking at it. Even though I’ve verified my email address I can’t login to their website either.”
- “Lost data — Really irritated that this app loses data monthly. Specifically the steps leaderboard. It messed up the competitions we had going.”
Inadequate or non-existent coaching and advisor support
Users express disappointment with advisors who are unresponsive, unhelpful, overly sales-oriented, or unavailable, undermining the value of the premium service.
27
reviews
- “I don’t want an advisor — It said if I don’t have one they help me, but I can’t get in unless I find a random person 😰”
- “Unreliable — My assigned nutrition advisor only replies when she feels like it. She started her own nutrition business so if you only pay the 12.99 for the app she only looks at your nutrition and assessments when she feels like it.”
- “Rude Coach — My coach took our phone conversation and made a TikTok reel making fun of Everything I confided in her.”
User interface and usability flaws
Reviews highlight poor navigation, confusing workflows, lack of landscape mode, hidden features, and unintuitive design that hinder daily use.
25
reviews
- “bad interface — Can't even try in right orientation on ipad or look around without signing up”
- “Not worth the price — The programs but the app consistently glitches, it will kick me out of the program that I am on and it signs me out. Disappointed because the price doesn’t reflect the performance of this app.”
- “Terrible APP! — Love the workouts but the app is terrible! It glitches constantly and even though I paid for the app it’s only showing me at home workouts without equipment.”
Lack of transparency and poor customer support
Users complain about no response from support, inability to cancel subscriptions through the app, and lack of clear communication about changes.
22
reviews
- “Not worth the risk — Read all the negative reviews. The only response is always here is out email address. Nothing showing how they can help or would help.”
- “Waste of money — Payed for the online coaching/expert help and the guy they assigned to me didn’t reply for weeks or even help once. This is a scam. Also- not easy to figure out how to stop the subscription- Go to Apple Pay to cancel your subscription bc y”
- “Forgot Password — Forgot my password and pressed the reset button after plugging in my email for the reset but it doesn’t do anything. Have tried deleting app, reinstalling but nothing. Tried making a new account but it still isn’t working.”
Unfair pricing and perceived value mismatch
Users feel the app's price has increased dramatically without corresponding improvements, especially compared to free or cheaper alternatives.
26
reviews
- “Steep Increase — Definitely not worth the new price. Even the lower membership is steep now since it is only tracking and no advisor feature. in the 1.5 years I have had the app, there has been little improvement and the workouts have virtually stayed the s”
- “Not worth $29.99/mo — I used the app consistently for my workouts for a few months, happy with the workouts. I was paying. $14.99/mo which I felt was reasonable though on the higher end in comparison to other workout planners.”
- “Price hike for little updates — I used to pay 15 a quarter which is very reasonable to be able to track your food, message advisors and get access to daily workouts however they have raised the price to 12.99 a month due to “upgrades” but there have not been significant u”
Misleading marketing and false promises
Users report being misled by claims such as 'free' access, 'no cost' coaching, or book references implying free services that are actually paid.
18
reviews
- “The mental toughness book said this was free — I’m doing the 75 hard program. Page 131 of the Book on Mental Toughness said this was free. Now that I went to check it out, it’s 12.99 a month or 129.00 annually. Might want to get that changed some how…”
- “Could be better — Every time I either get kicked out or sign out of the app all my meals get deleted. I make a bunch of stuff from scratch and the recipe builder is convenient, but when they get deleted and I have to redo them I rather use a different app.”
- “You have to pay to even know what the interface looks like. — I’m not going to pay just to see if the app even works. I just wanted to try the nutrition tracker.”

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